Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Six, 5 Ways to Build Engagement, features Padraic Ryan, Community Manager at eCommerceFuel. Padraic and Anne … [Read more...]
Search Results for: engagement
(Roundtable) Engagement Strategies | All About the Ritual
Do you have engagement rituals in your community? This Roundtable call is about the vitality of rituals as part of the engagement strategy, why, and how to go about brainstorming them. A process for how to execute rituals is included along with at least two examples we will walkthrough. There will … [Read more...]
Using Rewards Programs to Drive Engagement
As organizations increasingly use community-led programs to connect with their customers, their online ecosystems expand. What may have started as one centralized community can extend into many brand- or solution-specific online hubs. Specialized communities can attract more engaged and enthusiastic … [Read more...]
Five Ways New Member Programs Impact Long-Term Engagement in Your Community
One of the most consistent findings in our State of Community Management research is on the impact of new member programs in getting increased long-term engagement. It makes sense – having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., … [Read more...]
Maximizing Community Engagement: Advanced Techniques To Keep Members Hooked
Picture this: You have built out a community platform, welcomed in new members, and see conversations thriving. Months down the line, discussions seem to be quieting down and you are concerned that participation might be decreasing. What can you do to keep members engaged? That is the question we … [Read more...]
Bridge the Gap: How to get community engagement right in a hybrid work model
It can be hard to stay connected and engaged at work these days. You need an online community that helps your employees get the most from the tools they’re already using (like Microsoft Teams), and makes it easier for you to do things like foster collaboration, personalize communications, and get … [Read more...]
(Roundtable) Making The Impact: Measuring and Connecting Engagement & Business Outcomes
3 Ways to Increase Member Engagement From SAS, Cloudera, and National Instruments
Need to increase engagement in your online community? Three companies share ways they increase engagement with their online audience. If you are struggling with engagement in your online community then you aren't alone. Improving and maintaining online engagement is the number one challenge for … [Read more...]
3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer
Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]
Engagement That Scales: Maddie Grant
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