Member engagement is crucial for any online community. At Constant Contact, they’ve implemented an innovative initiative called “No Question Left Behind,” which focuses on enhancing the user experience by ensuring that every question from their community members is answered promptly and accurately. … [Read more...]
Search Results for: engagement
The Power of Metrics: Enhancing Community Engagement at ISTE+ASCD
Lauren Kelly, the Director of Membership and Community at ISTE+ASCD, shared their recent journey of overhauling their community strategy in 2023 in the State of Community Management 2024 report. Her organization made significant shifts in their community structure that not only aimed to enhance … [Read more...]
Enhancing Community Engagement with Amelie: An Innovative AI Mascot Initiative at Microsoft
Alexandra Savelieva, a Principal Applied AI Engineer at Microsoft, has been instrumental in spearheading a vibrant initiative aimed at fostering engagement within the Microsoft AI/ML Connected Community, which boasts over 21,000 members. This innovative program, centered around the community … [Read more...]
Driving Engagement and Innovation in the UKG Community: A Strategic Success Story
Meet Allison Brotman: Name: Allison BrotmanTitle: VP, Learning and CommunityOrganization: UKG As the VP, Learning and Community, Allison Brotman leads the charge in fostering customer learning and engagement at UKG. Her mission? To ensure customers not only adopt but actively engage with the UKG … [Read more...]
User Engagement in Support Communities
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]
45 Resources to Boost Online Engagement
The number one challenge community managers as us about is engagement. How do we get more people to visit our community? How do we keep members coming back for the long-term? How can we convert casual viewers (fka lurkers) into contributing members? If you struggle with how to boost online … [Read more...]
Authentic Engagement in Online Communities
Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC). Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for … [Read more...]
Community Engagement Resources
Articles Podcasts Case Studies Research Maintaining consistent member engagement is the #1 challenge of most community managers. Online community engagement issues fall into two general buckets: tactical engagement issues and strategic … [Read more...]
Peer to Peer: Engagement Programs
Let's Talk About Engagement! What engagement programs are you running? Has engagement in for your users been up or down? How have your programs carried over to general long-ins, page views, time to answers, etc.? Come to this call to share what has worked, what your pain points have been, and … [Read more...]
4 Ways Engagement Benefits Communities
The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]
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