The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

Search Results for: engagement

No Question Left Behind: Transforming Community Engagement Through Effective Communication

April 1, 2025 By Jim Storer

Member engagement is crucial for any online community. At Constant Contact, they’ve implemented an innovative initiative called “No Question Left Behind,” which focuses on enhancing the user experience by ensuring that every question from their community members is answered promptly and accurately. … [Read more...]

The Power of Metrics: Enhancing Community Engagement at ISTE+ASCD

March 4, 2025 By Jim Storer

Lauren Kelly, the Director of Membership and Community at ISTE+ASCD, shared their recent journey of overhauling their community strategy in 2023 in the State of Community Management 2024 report. Her organization made significant shifts in their community structure that not only aimed to enhance … [Read more...]

Enhancing Community Engagement with Amelie: An Innovative AI Mascot Initiative at Microsoft

February 4, 2025 By Jim Storer

Alexandra Savelieva, a Principal Applied AI Engineer at Microsoft, has been instrumental in spearheading a vibrant initiative aimed at fostering engagement within the Microsoft AI/ML Connected Community, which boasts over 21,000 members. This innovative program, centered around the community … [Read more...]

Driving Engagement and Innovation in the UKG Community: A Strategic Success Story

January 13, 2025 By Jim Storer

Meet Allison Brotman: Name: Allison BrotmanTitle: VP, Learning and CommunityOrganization: UKG As the VP, Learning and Community, Allison Brotman leads the charge in fostering customer learning and engagement at UKG. Her mission? To ensure customers not only adopt but actively engage with the UKG … [Read more...]

User Engagement in Support Communities

December 13, 2024 By Jim Storer

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]

45 Resources to Boost Online Engagement

July 2, 2024 By Jim Storer

The number one challenge community managers as us about is engagement. How do we get more people to visit our community? How do we keep members coming back for the long-term? How can we convert casual viewers (fka lurkers) into contributing members? If you struggle with how to boost online … [Read more...]

Authentic Engagement in Online Communities

May 23, 2024 By Jim Storer

Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC). Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for … [Read more...]

Community Engagement Resources

hands poking puzzle pieces

Articles Podcasts Case Studies Research Maintaining consistent member engagement is the #1 challenge of most community managers. Online community engagement issues fall into two general buckets: tactical engagement issues and strategic … [Read more...]

Peer to Peer: Engagement Programs

March 16, 2023 By Jim Storer

Peer to Peer: Engagement Programs

Let's Talk About Engagement! What engagement programs are you running? Has engagement in for your users been up or down? How have your programs carried over to general long-ins, page views, time to answers, etc.? Come to this call to share what has worked, what your pain points have been, and … [Read more...]

4 Ways Engagement Benefits Communities

February 7, 2023 By Jim Storer

4 Ways Engagement Benefits Communities

The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]

  • 1
  • 2
  • 3
  • …
  • 72
  • Next Page »
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter