Connect 2024 is an in interactive, IRL event for online community builders. Connect blends expert community builders with unique networking, collaboration, and learning opportunities for every level of community leader. Participants walk away with meaningful new connections and ways to improve … [Read more...]
Search Results for: superuser
Three Ways to Use Content and Programs Strategically
Content and programs are two of the cornerstones of a thriving online community. They play a crucial role in attracting and engaging members, fostering a sense of belonging, and promoting shared interests and goals. We've talked at length about why the are important and the best ways to spend your … [Read more...]
5 Ways to Put Your Community Members First
Online customer communities solve many tangible business problems. They can increase case deflection, lower support costs, enable distance collaboration, and connect global audiences. Customer communities also empower their members by making them feel seen and heard. Empowerment might not be on … [Read more...]
Get Subject Matter Experts Involved
The Community Maturity Model™’s Leadership competency includes executive sponsorship, participation in a community program, emergent community leadership, and ties into broader organizational ecosystems. Leadership programs (a.k.a., advocacy, MVP, and superuser programs) are key to … [Read more...]
Sarah Rapp on Ambassador Programs
Episode Six features Sarah Rapp, Director, Alumni & People Engagement at JA Worldwide. She and Anne discuss JA Worldwide uses ambassador programs to drive long-term engagement. Sarah shares best practices for starting an ambassador program, how JA Worldwide identifies super-passionate … [Read more...]
3 Tips for Building a Community Use Case
The writing’s on the wall, your organization can benefit from a community. But how do you get leadership on board? You’re in luck, because we’ve got the scoop on successfully building a community use case! Define your community's goals You know the old saying, “Don’t put the cart before … [Read more...]
Help! Three Questions Community Managers Need to Ask When They’re Struggling
Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community Management (SOCM) about 50% of respondents reported they were highly burnt out, in need of community help, or frustrated overall. Some of the reasons cited as … [Read more...]
3 Quick Community Wins for February
Check these three easy community management to-dos off your list and set yourself up for community success. We are delighted that in recent years February has become a time to practice love in all its forms. If you're into all that Cupid stuff? Awesome! But the rise of Galentine's Day, along … [Read more...]
Community Management Resource Bundles
We've spent a decade working with global community leaders fine-tuning the programs, tactics and tools that make online communities successful. We've distilled the best of these research-backed resources into individual bundles focused on common community challenges. All 22 community management … [Read more...]
Community Case Study: Mimecast
Nurturing Super Users to Cultivate Success The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community. Learn how they nurture these super users to cultivate customer success. Download … [Read more...]
