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Friday Roundup: Email Opinions, Collaboration Strategy and Community Communications

April 17, 2015 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable. Quick show of hands: do you consider email to be your friend, or a foe to be vanquished? We've been thinking a lot about the ways we communicate with our communities this week. Yesterday's #ESNchat focused on the very email … [Read more...]

Friday Roundup: Engagement, Measuring Community Success and Superhero’s Superheros

April 10, 2015 By Jim Storer

community success

By Shannon Abram, Relationship Manager at The Community Roundtable. This week the themes of engagement and community success kept popping up - both inside and outside the Network. Rachel posted an insightful look at the The Business Model of Engagement, this week's ESNChat focused on tips … [Read more...]

What community metrics are most important to track?

March 24, 2015 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable. One of the most daunting tasks for many community managers is dealing with community metrics. A member recently approached us with the following question: "I’m getting started with tracking metrics for my community and looking for … [Read more...]

3 Best Practices for Creating Community Rules of Engagement

March 18, 2015 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable. Whether you're starting from scratch with a brand new community, or working with a mature community that doesn't have well defined programs and processes defining and managing community rules of engagement can be a struggle. We … [Read more...]

CMSS Stats You Can Use: What’s the Best Way to Network?

March 4, 2015 By Jim Storer

Professional development network

By Shannon Abram, Relationship Manager at The Community Roundtable.  Community professionals have no shortage of resources to help them grow in their careers. It's an exciting time to work in the community management world. Given the rise in community management, blogs, books and other … [Read more...]

Community Career Profiles: All About Community Strategists

February 12, 2015 By Jim Storer

Community Strategist Roles

By Shannon Abram, Relationship Manager at The Community Roundtable. Engagement and people skills rank as most important skill set for a successful community strategist, but strategic and business skills were most important to nearly 20 percent of those in this role. Strategists also have the … [Read more...]

CMSS Stats You Can Use: All About Directors of Community

February 4, 2015 By Jim Storer

Director of community salary

By Shannon Abram, Relationship Manager at The Community Roundtable. Directors of community bring a community management skillset – strong engagement skills, a knack for contentdevelopment – to the table, but spend most of their time on strategic and business objectives. While similar in skill … [Read more...]

Community Management Case Study: The Evolution of a Community Advocacy Program

February 3, 2015 By Jim Storer

One of the perks of being a member of TheCR Network is access to fresh community management programming every week. Our community manager, Hillary Boucher, does an amazing job of tracking down interesting and engaging case studies from every stage of the community journey. This past year Hillary … [Read more...]

Community Career Profiles: All About Community Managers

January 28, 2015 By Jim Storer

Community Manager Profile

By Shannon Abram, Relationship Manager at The Community Roundtable. This week we continue our closer look at our research into the roles and career paths of community professionals with a closer look the community manager. Not surprisingly, engagement and people skills are an essential part of … [Read more...]

CMSS Stats You Can Use: How Do I Find a Community Manager Job?

January 22, 2015 By Jim Storer

Community Manager Profile

By Shannon Abram, Relationship Manager at The Community Roundtable.  As we close in on CMAD this Monday, we hope there will be a lot of focus on community managers and their careers. Our Community Manager Salary Survey 2014 found signs of an emerging career path for community professionals - but … [Read more...]

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