The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Building Mobile-First Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #92 of Community Conversations features Lisa Tallman, Executive Director, and Israel Munoz, Community Manager, both … [Read more...]

Focus on relationships to build strong communities.

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Kyle Pitocchelli is a business strategist and coach, a design thinker, and a functional movement coach. As a member of our Research Advisory Board, he offered guidance and expertise on our community management competency data. Here he shares three thought on the state of community management as … [Read more...]

Three Tips for Effective Community Management

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The Community Maturity Model’s™ Community Management competency is an all-encompassing discipline that plays a vital role in ensuring the productivity and success of communities. Regardless of their unique backgrounds and individual approaches, community managers share a fundamental goal: to … [Read more...]

Pay Equity in Community Management

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Pay equity is the concept of compensating employees with similar job functions with equal pay, regardless of their ethnicity, gender, race, marital status or other status factors. When we last conducted specific compensation-focused research (in 2019) we DID NOT ask gender. [Insert grimace face … [Read more...]

Three Trends in Community Management in 2023

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Community is an always-evolving field. Explore three trends on community management in 2023 with this detailed look at how community professionals self-report on their program. Our research shows that community teams are not immune to the global economic slowdown and staffing cuts seen in 2023, … [Read more...]

Ashleigh Brookshaw, M.A. on Changing Community Culture

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If there are aspects that are measured either through a sentiment survey or functionality, make sure that they’re highlighting cultural elements, and have a mechanism to gather that feedback. Ashleigh Brookshaw, M.A. As a member of the 2023 State of Community Management Advisory Board, Ashleigh … [Read more...]

Three Ways to Improve Your Community’s Culture

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The Community Maturity Model’s™ Culture competency pertains to various aspects of your organization or community’s habits, motivators (intrinsic and extrinsic), social norms, communication, decision-making processes, development processes, and learning approaches. By recognizing and anticipating … [Read more...]

Can’t Miss Community Technology Sessions

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The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience will take place at Convene Boston on Wednesday, October 4, 2023. The 2nd annual Community Technology Summit event is designed for community professionals … [Read more...]