The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

What is a community manager?

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Community Manager is by far the most often cited and discussed role in the community space for a couple of reasons. First, in the past online communities were used primarily for tactical reasons, which often did not warrant more senior roles. Secondly, communities were often run by ‘lone wolf’ … [Read more...]

CMGT 101: Creating Effective Engagement

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success. CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA … [Read more...]

CMGT 101: The Power of Community Research

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success. CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Meet TheCR Team | Birdie Hansen

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Content Strategist  At-a-Glance: Member Since | 2018Superpower | Extroverted Introversion#teamcat or #teamdog | #teamcat Birdie thinks that making a connection is all about getting the right message to the right person at the right time.  You can ask Birdie about: Dessert, her … [Read more...]

Meet TheCR Team | Shannon Abram

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Director of Marketing At-a-Glance: Member Since | 2013Superpower | Extreme punctuality#teamcat or #teamdog | #teamdog Shannon loves bringing people together to learn and connect in meaningful ways. She wears a lot of hats at TheCR and that's just the way she likes it.  You can ask … [Read more...]

Where Does Community Reside in Organizations?

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One way to appreciate the impact of communities in organizations is to look at how the community and its leadership are connected into the overall structures of the sponsoring organization. So, where does community reside in organizations? We took a look in our  SOCM 2017 research. There’s no … [Read more...]

Understanding Patterns in Community Maturity

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The Community Maturity Model helps community professionals assess the maturity of a community in the eight competencies and helps illustrate indicators of progress. Understanding these known patterns in community maturity will not only help you advance your program based on proven research but also … [Read more...]

Community FAQs: Community Maturity Levels

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We developed the Community Maturity Model (CMM) to help community leaders and their organizations understand,plan for, and assess the performance of their community and social business initiatives. The CMM organizes the issues, associated competencies, and information relevant to community … [Read more...]