The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Focus on relationships to build strong communities.

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Kyle Pitocchelli is a business strategist and coach, a design thinker, and a functional movement coach. As a member of our Research Advisory Board, he offered guidance and expertise on our community management competency data. Here he shares three thought on the state of community management as … [Read more...]

Three Tips for Effective Community Management

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The Community Maturity Model’s™ Community Management competency is an all-encompassing discipline that plays a vital role in ensuring the productivity and success of communities. Regardless of their unique backgrounds and individual approaches, community managers share a fundamental goal: to … [Read more...]

Pay Equity in Community Management

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Pay equity is the concept of compensating employees with similar job functions with equal pay, regardless of their ethnicity, gender, race, marital status or other status factors. When we last conducted specific compensation-focused research (in 2019) we DID NOT ask gender. [Insert grimace face … [Read more...]

Three Trends in Community Management in 2023

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Community is an always-evolving field. Explore three trends on community management in 2023 with this detailed look at how community professionals self-report on their program. Our research shows that community teams are not immune to the global economic slowdown and staffing cuts seen in 2023, … [Read more...]

Ashleigh Brookshaw, M.A. on Changing Community Culture

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If there are aspects that are measured either through a sentiment survey or functionality, make sure that they’re highlighting cultural elements, and have a mechanism to gather that feedback. Ashleigh Brookshaw, M.A. As a member of the 2023 State of Community Management Advisory Board, Ashleigh … [Read more...]

Three Ways to Improve Your Community’s Culture

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The Community Maturity Model’s™ Culture competency pertains to various aspects of your organization or community’s habits, motivators (intrinsic and extrinsic), social norms, communication, decision-making processes, development processes, and learning approaches. By recognizing and anticipating … [Read more...]

Can’t Miss Community Technology Sessions

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The Community Technology Summit is a one-day immersive learning experience for online community professionals. This all-inclusive experience will take place at Convene Boston on Wednesday, October 4, 2023. The 2nd annual Community Technology Summit event is designed for community professionals … [Read more...]

The Community Everywhere Era

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How we need to adapt to changing member preferences. Audience preferences have changed. Platform-centric community strategies are becoming a thing of the past. Today your audience seamlessly engages with each other across platforms you do and don’t control. And you have a choice to make … [Read more...]

Communities are behavior change-makers.

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Communities are behavior change-makers. When you give people a faster, easier, or more effective way to do something, they typically adopt this new approach. Our 2023 State of Community Management research showed that external-facing communities continue to grow across nearly all behaviors we index. … [Read more...]