The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

3 Tips for Planning Effective Virtual Events

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What's one important thing to consider as you move to virtual or hybrid events? Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML Community was surprised by a basic lack of attention to detail, "One of the things I found out when we went online is people don't really … [Read more...]

Alex Blanton Shares Advice for Virtual Events

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML … [Read more...]

Three Tips for Building Your Community Team

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In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]

Claudia Teixeira on Centers of Excellence

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Claudia Teixeira, Senior Knowledge and Learning Consultant at the World Bank Group. Claudia and Anne … [Read more...]

Online Communities Drive Business Outcomes

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The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]

Mary Lightfoot on Community Accessibility

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 8 features Mary Lightfoot, Senior Digital Learning Manager - Laurent Clerc National Deaf Education Center at … [Read more...]

Impactful Metrics & Reporting in Community

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Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement is crucial. What engagement activity is worth measuring? It depends on the strategic, operational, and tactical goals of your community. Community … [Read more...]

Get Subject Matter Experts Involved

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The Community Maturity Model™’s  Leadership competency includes executive sponsorship, participation in a community program, emergent community leadership, and ties into broader organizational ecosystems. Leadership programs (a.k.a., advocacy, MVP, and superuser programs) are key to … [Read more...]