Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective content and programs - the Community Ecosystem Map. Call to Action At the top is where we put the three calls to action. I like to start with 1) get … [Read more...]
Four Ways to Improve Community Reporting
Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have four ways you can immediately improve your community reporting program, opening the door to increased resourcing, support, and growth, 1. Make time for … [Read more...]
Growing Organizational Interest in Community Metrics
The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and the results they see when they do. Community teams are often responsible for collecting, analyzing, and reporting back to the organization, which evolves as the … [Read more...]
Moderation vs. Censorship in Online Communities
Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us to truly be a game! It did get us thinking about moderation, and how the wider world looks at the way community managers use moderation vs. censorship their … [Read more...]
Best Practices for Community Posting Guidelines
One of the hardest aspects of community management is the negative energy that can be directed your way when a member is unhappy. It's common to grow weary and frustrated with the unwelcome behavior of many users, and it can feel like there is nothing you can do about it. Luckily, there are … [Read more...]
Behavior Modeling: Setting a Good Example in Your Community
What is behavior modeling and how does this affect sentiment in communities? First, let's explore behavior mirroring. Do you ever notice how some of us tend to take on the quirks and mannerisms of others – or mimic each others words? This behavior is known as mirroring in which we subconsciously … [Read more...]
Turning Around an Unhappy Community
If we had a nickel for every time someone asked us how to turn around an unhappy community we'd have a big pile of nickels. It's not uncommon for a new community manager to start their job, and realize they are taking over a community with members that are at best unengaged and at worst actively … [Read more...]
Community Conversations – Episode #91 – Catherine Hackney on Community Tools
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting. On this … [Read more...]
Community Conversations – Episode #90 – Margaret Hedderman on Scaling Community Impact
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #90 of Community Conversations features Margaret Hedderman, Communications & Editorial Director at Startup … [Read more...]
Don’t Let Your Community Get Stale
The Tools competency of the Community Maturity Model™ considers the technical architecture of an organization, and how social technologies and community tools fit into it. Tools can be anything that provides efficiencies or leverage and require investment (both for the tool itself and for the … [Read more...]
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