The Community Roundtable

Strategies, Tools, and Professional Development for Community Leaders

Community FAQ: How can I use community to remove bottlenecks from my organization?

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In an increasingly networked world, customers and members expect answers to their questions in near-real time. ​ Community programs provide a way to empower individuals to collaborate, share, and learn, while removing bottlenecks that can arise when multiple people are involved in a project … [Read more...]

Conversations with Community Managers – Jennifer Erzen on the (Not So) Secret Powers of Community

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

Five Best Practices for Onboarding New Members

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How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]

The Business of Community

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Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet, or stay connected to your members and audience in virtually, community can solve for nearly every organizational … [Read more...]

Engagement That Scales – Episode #7: Harold Jarche on Working Smarter

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In episode #7, Rachel is joined by Harold Jarche to chat about where community fits in the future of work and learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Harold chat about choosing the right technology for what you are trying to do, … [Read more...]

Engagement That Scales – Podcast Episode #6: Heather McGowan on the Adaptation Advantage

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In episode #6, Rachel is joined by Heather McGowan to chat about her new book, The Adaptation Advantage, and the opportunities that lie in change. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Future-of-work strategist Heather E. McGowan helps … [Read more...]

Community FAQ: How can I use our community to empower members?

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When individuals are inspired, engaged, and empowered they fuel a self-reinforcing positive feedback loop. ​ Success breeds success because people see engagement rewarded, which in turn increases how comfortable they are engaging in the community themselves. People live up or down to the … [Read more...]

Engagement That Scales Podcast – Episode #5: Alan Pelz-Sharpe on What a Crisis Reveals About Technology

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In episode #5, Rachel is joined by Alan Pelz-Sharpe, to discuss what the recent COVID-19 crisis has revealed about the technology we use and the technology we build. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Is technology delivering on the … [Read more...]

Community FAQs: I don’t have budget to add new staff to my community team but I’m going crazy.

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There is a good chance your online community is busier than ever. With millions of employees working that #suddentlyremote life, brands scrambling to handle service and support requests online, and a lot of people with free time on their hands, online community managers have a lot of work to do, and … [Read more...]