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Conversations with Community Managers – Esha Singh on Empowering Members

December 6, 2020 By Shannon Abram

esha-singh-workday

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

TheCR Podcasts
customer experience, cx, Esha Singh, podcast, product management, ROI, workday

Engagement That Scales – Episode #20: CV Harquail on Feminist Business Practices

December 4, 2020 By Shannon Abram

In episode #20 Rachel Happe and CV Harquail talk about the definition and impact of feminist business practices, storytelling, and more. Watch Episode #20 now: About CV Harquail CV is a feminist, a social change advocate, and a management scholar. She has a PhD in leadership and … [Read more...]

Engagement That Scales
CV Harquail, feminism, poetry, rachel happe, storytelling

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

December 3, 2020 By Shannon Abram

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]

Research, Strategy
collaboration, community engagement drivers, cs, customer community, customer experience, customer service, customer support, cx, eduation, engagement, khoros, Social Support, vanilla

Now Enrolling: Developing a Community Roadmap Workshop

November 17, 2020 By Shannon Abram

The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]

Strategy, Training
2021, 2021 planning, community workshops, gap analysis, research, roadmap, Strategy, workshop

Engagement That Scales – Episode #19: Travis King on Authenticity and Connection

November 13, 2020 By Shannon Abram

In episode #19 Rachel Happe and Travis King talk about how authenticity leads to deeper, more meaningful connections, the impact of the individual experience on community creations, and the role youth sports play in creating powerful communities unintentionally. Watch Episode #18 now: About … [Read more...]

Engagement That Scales
leadership, rachel happe, travis king

Engagement That Scales Podcast – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations

November 12, 2020 By Shannon Abram

Engagement That Scales – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations

In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond. Listen Now: Prefer video? Watch this … [Read more...]

ETS Podcast
DEI, eng, ets, leadership, rachel happe

Engagement That Scales – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations

November 6, 2020 By Shannon Abram

Engagement That Scales – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations

In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond. Watch Episode #18 now: About Ashleigh … [Read more...]

Engagement That Scales
Ashleigh Brookshaw, DEI, engagement that scales, rachel happe

Engagement That Scales Podcast – Episode #17 – Perry Hewitt on the Tension Between People and Technology

November 5, 2020 By Shannon Abram

In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing. Listen now: Prefer Video? Watch Episode #17 now. About Perry … [Read more...]

ETS Podcast
engagement that scales, ets, perry hewitt, podcast, rachel happe, technology

Engagement That Scales – Episode #17 – Perry Hewitt on the Tension Between People and Technology

November 2, 2020 By Shannon Abram

In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing. Watch Episode #17 now: About Perry Hewitt: Perry Hewitt works at the … [Read more...]

Engagement That Scales
engagement that scales, marketing, motivators, perry hewitt, rachel happe, technology

The Community Roundtable Recognizes Excellence in Community Leadership with TheCR Awards 2020

October 29, 2020 By Shannon Abram

Ultimate Kronos Group, World Bank Group, and Avnet among global organizations recognized as leaders of innovation in community management. The winners of the fifth annual TheCR Awards were announced Thursday, October 29, 2020 and included community leaders from organizations like BAE Systems, … [Read more...]

Community Manager Role
2020, awards, leadership, thecr awards

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