The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Catherine Hackney on Member Onboarding

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 12 features Catherine Hackney, Principal, Confident Communities Consulting on member … [Read more...]

Communities Drive Meaningful Change Management

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From improving customer satisfaction to providing fast and easy support and empowering members, online communities drive increased revenue, boost customer satisfaction, and make connecting easier than ever before. This eBook contains new, unreleased data from the 2022 State of Community … [Read more...]

5 Tips for Launching an Advocacy Program

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There's no better feeling than knowing someone has your back. Your community can get those same warm fuzzies with an advocacy or leadership program. No formal leadership or community advocacy program in place? It's time to consider starting one. What's an advocacy program? The easiest way to … [Read more...]

Tim Bamber on Automation Tools

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #86 of Community Conversations features Tim Bamber, Social Community Officer at The Football Association. Tim talks about how The … [Read more...]

All About Building Member Personas

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Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as knowing your community population, or what brought them to you in the first place. This short guide walks you through the foundation of building member personas for … [Read more...]

Dianne Kibbey on Community Migrations

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics. Dianne shares … [Read more...]

3 Elements of Community Personas

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Thinking about the personas in your online community is critical - if you don't know who you are creating content and planning programs for then you're unlikely to create meaningful engagement. A community persona is a group of users that displays a set of similar characteristics. Defining … [Read more...]

Jillian Bejtlich on Support Communities

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier. In this … [Read more...]