The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

All About Building Member Personas

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Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as knowing your community population, or what brought them to you in the first place. This short guide walks you through the foundation of building member personas for … [Read more...]

Dianne Kibbey on Community Migrations

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics. Dianne shares … [Read more...]

3 Elements of Community Personas

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Thinking about the personas in your online community is critical - if you don't know who you are creating content and planning programs for then you're unlikely to create meaningful engagement. A community persona is a group of users that displays a set of similar characteristics. Defining … [Read more...]

Jillian Bejtlich on Support Communities

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier. In this … [Read more...]

5 Ways to Put Your Community Members First

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Online customer communities solve many tangible business problems. They can increase case deflection, lower support costs, enable distance collaboration, and connect global audiences. Customer communities also empower their members by making them feel seen and heard. Empowerment might not be on … [Read more...]

Community Teams are Growing

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The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]

Ashleigh Brookshaw on DEIB in Community

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 11 features Ashleigh Brookshaw, Senior Manager - Customer Experience & Community at NICE … [Read more...]

Anne Larsen on Community Culture

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos. On this special State of Community … [Read more...]