By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. No matter how much strategy building and content planning you do there are still going to be lurkers hanging out in your community, not contributing. The big question is: how do I convert those lurkers into engaged … [Read more...]
I need to build a community strategy. Where do I start?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Whether you are starting from scratch with a new community, or taking over an existing community that could use some love there is a good chance you'll be tasked with building a community strategy. This can be both … [Read more...]
Using the Community Maturity Model for Internal Consulting at Microsoft
One of the perks of TheCR Network membership is the opportunity for community managers to collaborate and solve challenges in working groups. Last fall, TheCR Network members formed a Community Maturity Assessment Working Group, with the goal of building a tool to measure the maturity of … [Read more...]
The Language of Engagement
By Rachel Happe, Co-Founder of The Community Roundtable. Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online … [Read more...]
CommBuild Recap: Insights from the SOCM 2014
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to guest host the weekly CommBuild twitter chat. If you aren't familiar with twitter chats you can check out our overview here, and learn more about CommBuild in particular here. Hosting … [Read more...]
Twitter Chats 101 – How to use twitter chats to connect with your community.
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. If you're on twitter (and who's not?) you may have seen, or even taken part of a twitter chat. We love this medium for connecting with your community - whether it's a community of like-minded professionals, … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]
Defining Community Requirements that Scale, Part 1
By Jim Storer, Co-Founder and Pricipal of the Community Roundtable Community is subject to the old adage, “if you fail to plan, you plan to fail.” But simply planning isn’t enough. We often discuss that simply building a community is not enough - sadly, the average community is not the Field … [Read more...]
Does my community need a water cooler? How community managers leverage TheCR Network
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. (This is a new series sharing real examples of how different community managers leverage the power of TheCR Network. If you're interested in a specific case study please let us know.) One of the greatest … [Read more...]
Is Having a Community Strategy Important?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This year's State of Community Management research showed what we're suspected for along time: the foundation of a successful community is a well-defined strategy that integrates social tools and methods with business … [Read more...]
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