It may not seem like summer is very productive, especially since community engagement can drop off quite a bit. But it often is a period where we have the space to think more strategically about what's needed to 'level up' and increase productivity or quality when the fall schedule bears down on … [Read more...]
Summer Reading List
In the summer many of us find ourselves away from the office with some downtime or perhaps in the office but without access to vacationing colleagues who we need to collaborate with to finish work. For those of you who find yourself with some time that you'd like to use to catch up on … [Read more...]
Building a Social Business: Start with Email Changes
Social business is all great in theory and recent studies show that executives now think it is a key strategic initiative for them... but that doesn't help those tasked with figuring it all out know where to start. I often say that people come to communities for content and stay for relationships. … [Read more...]
Lessons From My Grandfather for Social Business
While community can feel like the "new shiny" catch phrase I like to remember that everything we know about community has already been learned. Our biggest challenge is translating what we already know on building, growing and sustaining thriving and healthy communities to reach our … [Read more...]
Content Tips For Busy Community Managers
Today’s guest blog post comes from Peter Staal, the online communications manager for LeasePlan in the Netherlands who was one of The Community Roundtable’s scholarship recipients for our most recent community manager training course. Here is some of what he learned: Content is king. … [Read more...]
Giving Your Community A Vacation – And a Break
It's summer. The weather is warm and the beach and lakes are calling. It is not the time to force engagement just because organizations like to see everything go up and to the right. And yet, there is a persistent anxiety among community managers that they must always be on and always connected - if … [Read more...]
What Community Managers Can and Should Learn From Each Other
Written by Rachel Happe, Co-Founder and Principal of The Community Roundtable I have long joked that when I go to social media events I am the 'enterprise' person and when I go to enterprise & collaboration events I am the 'social media' person. The reality is that I am very fortunate to be … [Read more...]
Taking Time Away From Your Community
Yesterday I listened in on the twitter chat #cmgrchat which discussed community management specifically for customer service communities. During the one-hour chat the moderators ask 4 questions typically. One question took me back to my days in the work/life field. The question was: When taking … [Read more...]
Online Community Success Takes Planning and Patience
There has been recent discussion in the blogosphere about how some companies are abandoning their blogs. And much of it sounds very familiar and is something we have heard in the online community sphere as well. And it's not surprising. Many companies aren't quite sure what they are getting into … [Read more...]
2012 SOCM: Moving from Hierarchy to Emergent Community
The 2012 State of Community Management report has a lot of information in it and at 57 pages it is beefy. To those of you who have digested the entire document, thank you and nicely done! But we also know it is a lot to wade through so we will be doing a series of blog posts to better show you the … [Read more...]
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