We hope this post finds you well, but understand many are still struggling to put the pieces back together after Hurricane Sandy. Along with everyone else, we watched the devastation wrought by Sandy with feelings of sadness, horror and appreciation. Sadness and horror for our friends that were … [Read more...]
A Path to Community Maturity
A few of years ago The Community Roundtable debuted our Community Maturity Model (CMM) in the hopes that it would help members of TheCR Network, our advisory clients and, well, everyone advance the business of their communities. It has been wonderfully received over the years, but we often get … [Read more...]
Lessons on Community Management From an Elementary School
For the past few years I have felt fortunate that my daughter's school is a vibrant community. An especially hard task as we live in an urban setting where kids don't typically go to schools in their neighborhood so the feeling of community that comes naturally from going to school near where you … [Read more...]
Building a Social Community: Tell Me a Story! (Radio)
In case you missed it Rachel Happe was on SAP Radio last week along with Mark Yolton of SAP and Sean O'Driscoll of Ant's Eye View. It was quite a lively discussion and makes for a great listen during your commute or lunch hour. Some of the topics discussed in depth include: - Why communities? - … [Read more...]
That All Important First Year For New Community Members
In a past career I was doula, someone who provides pregnant women with informational, emotional and physical support throughout pregnancy, birth and the post-postpartum period. Translation: I know a lot about keeping moms and babies happy, healthy and engaged during those first few days, weeks and … [Read more...]
Constructively, Positively Social
The online environment is filled with all sorts of people with all sorts of motives and influences. And, unfortunately what's true in real life is even more pronounced online: it's easier to tear things down than to build them up. Frank Eliason, SVP of Social Media for Citibank, is calling for a … [Read more...]
Help Your Community Team to Hit the Ground Running This Fall
It may not seem like summer is very productive, especially since community engagement can drop off quite a bit. But it often is a period where we have the space to think more strategically about what's needed to 'level up' and increase productivity or quality when the fall schedule bears down on … [Read more...]
Summer Reading List
In the summer many of us find ourselves away from the office with some downtime or perhaps in the office but without access to vacationing colleagues who we need to collaborate with to finish work. For those of you who find yourself with some time that you'd like to use to catch up on … [Read more...]
Building a Social Business: Start with Email Changes
Social business is all great in theory and recent studies show that executives now think it is a key strategic initiative for them... but that doesn't help those tasked with figuring it all out know where to start. I often say that people come to communities for content and stay for relationships. … [Read more...]
Lessons From My Grandfather for Social Business
While community can feel like the "new shiny" catch phrase I like to remember that everything we know about community has already been learned. Our biggest challenge is translating what we already know on building, growing and sustaining thriving and healthy communities to reach our … [Read more...]
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