(Originally published in TheCR News - our monthly newsletter.) We were recently reminded about the power of taking online communities offline through this short video. This is an approach we strive to embrace at TheCR. Why? Create Member Collisions - Our members benefit from interacting … [Read more...]
Leadership and Cultural Traits for Social Business Success
(originally published on IBM Social Business Insights) Becoming a social business is all the rage. Executives are drinking the Kool-Aid, organizing teams to explore the use of social tools and networks to aid marketing, customer support, product innovation, employee retention and more. And these … [Read more...]
Community Types and Terms Defined
I have now officially been working in the online community space for just over one year and there still seems to be a lot of confusion and disconnects when people are talking about their community or talking with The Community Roundtable about how being a member of TheCR Network can help them. And … [Read more...]
The Case of Flat Hillary: How TheCR Network Kept Members Engaged and Connected During a Slow Time
Depending on your community, you may be heading toward a drop in engagement over the holidays. Community members are busy shopping, cooking, and hosting or attending holiday parties. While communities aligned with these activities may see higher engagement around the holidays, many communities will … [Read more...]
Lessons and Reminders from Hurricane Sandy
We hope this post finds you well, but understand many are still struggling to put the pieces back together after Hurricane Sandy. Along with everyone else, we watched the devastation wrought by Sandy with feelings of sadness, horror and appreciation. Sadness and horror for our friends that were … [Read more...]
A Path to Community Maturity
A few of years ago The Community Roundtable debuted our Community Maturity Model (CMM) in the hopes that it would help members of TheCR Network, our advisory clients and, well, everyone advance the business of their communities. It has been wonderfully received over the years, but we often get … [Read more...]
Why Community Management Is Not a Fad Diet
Community management and social business is a discipline, not a discrete set of tasks and boxes to be completed and checked off before you move on to something else. We've written about this before and I was reminded of it yesterday from a tweet from IBM's Vice President of Social Business … [Read more...]
Complexity, Simplicity and Why Community Is Difficult for Organizations
The markets that organizations deal with daily are complex. They always have been but that complexity used to be easy to ignore. Now we can no longer ignore it because it is playing out across the Internet in real-time, many people and organizations react by retrenching and becoming even more rigid … [Read more...]
Building a Social Community: Tell Me a Story! (Radio)
In case you missed it Rachel Happe was on SAP Radio last week along with Mark Yolton of SAP and Sean O'Driscoll of Ant's Eye View. It was quite a lively discussion and makes for a great listen during your commute or lunch hour. Some of the topics discussed in depth include: - Why communities? - … [Read more...]
Community Strategist Training Starts Tuesday
On Tuesday our latest module in the community manager training series will begin. As with all the modules it is: Taught by experienced community professionals who do the work everyday Online and recorded so if you have a conflict you can watch and learn later Includes an online community so you … [Read more...]
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