Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
How can I use community to remove bottlenecks from my organization?
In an increasingly networked world, customers and members expect answers to their questions in near-real time. Community programs provide a way to empower individuals to collaborate, share, and learn, while removing bottlenecks that can arise when multiple people are involved in a project … [Read more...]
How can I use our community to empower members?
When individuals are inspired, engaged, and empowered they fuel a self-reinforcing positive feedback loop. Success breeds success because people see engagement rewarded, which in turn increases how comfortable they are engaging in the community themselves. People live up or down to the … [Read more...]
Driving Community Participation and Engagement With Gamification
Electronic Arts Inc., a leading global interactive entertainment software company, delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets to hundreds of millions of players worldwide. With an online gaming network that is home to … [Read more...]
How can I use gamification to increase community engagement?
Gamification is the skill of understanding what game-based motivators may drive community members and how to use those motivators to help members get value out of the community that they may not initially recognize. Often times gamification efforts appear in the form of points, badges, or 'games' … [Read more...]
Ensuring Consistent Brand Voice through Community Governance
When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I'm looking at you!) that get super fired up about metrics and measurement. Policies and … [Read more...]
Tips from H&R Block: How to Write a Winning Lithy
For a long time Lithium user and community professional, there are few things as sweet as winning a Lithy. It feels like just yesterday I was standing shoulder to shoulder in an exuberant and well-dressed crowd of peers, excitedly clutching my glass of champagne, and reveling in the atmosphere of … [Read more...]
Introducing: Community Case Studies from TheCR Network
The number one request we get from community practitioners is to hear the stories of other people, facing the same challenges they are. And it's not just anecdotal - our research has shown that while every community is different, data proves that communities with different use cases face similar … [Read more...]
Improving Community Sentiment: Taking a Community from Hostile to Happy
When community sentiment is good, it often gets taken for granted. When it's bad, it's clear that it is one of the biggest barriers to success and value. What's not always clear is this: you CAN create the community environment you want. The Community Roundtable collaborated with a well-known brand … [Read more...]
Community Management Case Study: The Evolution of a Community Advocacy Program
One of the perks of being a member of TheCR Network is access to fresh community management programming every week. Our community manager, Hillary Boucher, does an amazing job of tracking down interesting and engaging case studies from every stage of the community journey. This past year Hillary … [Read more...]
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