The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

The community manager role today

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The community manager is often the first hire when a company begins an online community initiative.Many organizations hire Community Managers from within, re-assigning someone with the skills to be effective. They often have a communications or marketing background, but many also have customer … [Read more...]

What is an online community specialist?

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Community teams continue to become more common within complex and mature community ecosystems. As the "lone wolf" community manager seeks to elevate their program, build a team, and develop an operational approach, they need someone to do the heavy lifting of community engagement. This includes … [Read more...]

How I’m Using AI as a Community Manager

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By Alex Blanton, Principal Community Program Manager, Microsoft and member of The Network This post is an excerpt from Alex's article featured in the State of Community Management 2024 report. To read the full article download the free report here. It's now been almost two years since ChatGPT … [Read more...]

So you need to hire an online community manager

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Community Managers span a broad swath of roles - from teams of one, to a specialized role on a larger community team. The average age of survey respondents - 39 - suggests a seasoned business professional, perhaps moving from an established career into community management. The average salary is … [Read more...]

Building a Cost Impact Model for Community Growth

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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. The Esri Community Team uses data-driven models to power community-centric initiatives, and align community efforts with the company's mission, vision, and values. Despite having … [Read more...]

Network Highlights: June and July in The Network

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Marketing Coordinator Claire O'Brien and The Network's Community Manager Mary Emma Gary discuss the highlights from The Network in June and what members can expect to see in July. Mentioned in the video: Five Reasons You Should Try Cohort-Based Job Searching, Connect 2024 What’s The … [Read more...]

Three Quick Community Wins for July

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It's officially the "dog days of summer"... you've set yourself up for success with three quick community wins in June, so now you can relax! If you have time, get these three things done to be extra productive in July. Our three quick community wins for July focus on connection and engagement … [Read more...]

Five Reasons You Should Try Cohort-Based Job Searching

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Job searching is .... we don't want to say the worst, but it's not fun. The rise of automated applications means hiring teams are wading through a big, noisy (often unqualified) pool of interested candidates. Often, even when you apply for a job you're highly qualified for you never even hear back. … [Read more...]

Three Quick Community Wins for June

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Summertime means all the fun in the sun and less time on the computer! It's not a great time for community engagement rates, but it is a great time for health and wellness! Our three quick wins for June focus on finding a balance between maintaining engagement and letting the seasons change for your … [Read more...]