The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Vanessa DiMauro on Trust in Communities

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

Taking Time to Recharge and Reset

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When I was growing up, my father had a paid sabbatical every seven years. This is common in academic and religious professions but less so in other careers. In those careers, it is provided as a time to study, travel, and reflect so that you can return refreshed. In the community industry, our … [Read more...]

TheCR Network Wrap-Up: October 2019

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We continue the discussion about career trajectory in the Network. On the heels of the invigorating Connect 2019, the community managers in the Network are discussing how to move both horizontally and vertically within the community space. This month one of the highlights was a Roundtable call … [Read more...]

5 Trends in Online Community Technology Solutions

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These 5 trends in Online Community Technology Solutions represent our observations and interactions with hundreds on online community management professionals and solutions providers. There has never been a greater diversity of tools offered, and the ongoing change in the online community … [Read more...]

Communities are Modeling the Future of Work

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No one wants to be told what to do. The more someone tells you what to do or believe, the more you will resist — especially if it is something new. I often show people this picture of my daughter as a baby, getting her first spoonful of solid food. Keep that image in your mind as you think of … [Read more...]

Engaging to Unlock Retention, Trust, and Innovation

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What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at what drives engagement, the dynamics of engagement, its impact, and how engagement is being measured and reported in online communities today. This eBook covers three … [Read more...]

Going Back To Its Roots: Journalism and Community

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When you think of the word “journalism”, what comes to mind? A quick skim through Google News sees words like “crisis”, “lie”, and the headline statement, “Journalism needs help”. We don’t necessarily think of “community” when we think of journalism, but maybe we should. As how we communicate … [Read more...]

Director of Community Job Description

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Directors of Community lead community programs and typically lead teams that include community specialists, managers, and strategists. They often have operational backgrounds and are paired with community experts with their focus on securing internal support, integrating across the organization, … [Read more...]