The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Community Manager Job Description

By

​ OVERVIEW OF A COMMUNITY MANAGER ​Community managers often oversee more processes than people and are the generalists of the community field. Although some community managers manage moderators or specialists, many work with other teams as the voice of the community. A community manager can be an … [Read more...]

Community Specialist Job Description

By

​Community Specialists are the experts and emerging experts on a community team. Unlike community manager roles, where generalists are prized, Community Specialists often have a focus in one of three disciplines: engagement, content, or technical initiatives. Community Specialist … [Read more...]

Online Communities Generate Huge ROI

By

Communities are complex and ever- changing. In the real world, they are challenging to see in aggregate and, therefore, almost impossible to measure. Online, however, we can see how communities form, change, fragment, divide, and dissipate. That allows us to communicate community dynamics, … [Read more...]

Positive Community Impact Powers a Circle of Success

By

The famous Alexandre Dumas quote “Nothing succeeds like success” illustrates a critical aspect of successful communities. In particular, because individuals do not always know what to expect from communities, success shows people what is possible and, in turn, tends to change their expectations and … [Read more...]

Communities Enable Thriving and Adaptive Ecosystems

By

Communities are often mistaken as approaches for a single use case – and they can be successful that way. For decades, online communities used in a business context were often focused on customer support case deflection and 74% of external community programs still identify this as a functional … [Read more...]

Online Communities Empower Individuals

By

Behaviors are the repeating patterns, or fractals, that makeup culture. Ultimately, culture determines what is possible economically. by looking at language and the engagement behavior it prompts, culture can be seen and measured. does no one respond after an executive speaks? That may suggest a … [Read more...]

Online Communities Propel Engagement

By

Communities are central to the human experience. Communities are all around each of us and whether we recognize them explicitly, they have immense influence on our reality, our happiness, and our success. The communities we engage in define norms with which we unconsciously comply, hardwired as we … [Read more...]

Ten Years of Community Leadership at TheCR

By

I never intended to be an entrepreneur. Today, we are celebrating our 10th anniversary at The Community Roundtable. It seems improbable.  Why DID I agree to start this crazy adventure with Jim Storer? At the time, in 2009, social software was exploding. There was a lot of experimentation going … [Read more...]