The next module in our online WOMM-COM community manager certificate program starts next week. We're really excited to bring together such an amazing group of practitioners to teach this course. Check out the instructors and we're sure you'll agree. The community manager course is designed to … [Read more...]
Brainyard’s Community Manager Webinar: Your Questions Answered
Wow! What a great webinar we were part of yesterday. I presented alongside Sandy Carter of IBM and we had a great conversation about community management and community managers. Thank you to the many great people from a wide variety of companies on the call, some of whom are just starting out on … [Read more...]
Online Community Success Takes Planning and Patience
There has been recent discussion in the blogosphere about how some companies are abandoning their blogs. And much of it sounds very familiar and is something we have heard in the online community sphere as well. And it's not surprising. Many companies aren't quite sure what they are getting into … [Read more...]
The Community Strategist Squeeze
It would be too hyperbolic to say there is a crisis in community and social business staffing, but there are definitely some big problems, particularly at the senior and strategic levels. Most people in the space know that experienced community managers are hard to come by generally and if you want … [Read more...]
SXSWi Takeaways for Community Management
This year SXSW Interactive was bigger than its music festival. Which is interesting as it started as a small community event and has become big business. As always there was plenty to learn at this event for community management and social business pros and thanks to Fleishman-Hillard's … [Read more...]
Coverage of the 2012 State of Community Management Report
It is always interesting to put so much effort into a project and feel that you know it backwards and forwards and then have someone else come along and give their take on it. Sometimes that take matches your own but more often than not their fresh eyes have seen things that you may not have. The … [Read more...]
Community Manager Training Scholarship – Apply Today
We are humbled by the great reaction to the first module (Community Specialist) of the training program we launched in partnership with WOMMA and ComBlu. We saw participation from both companies that are actively looking to train their teams on the intricacies of community management and … [Read more...]
Is Community Management Strategic?
If you have been doing community management for a few years chances are you think that it is or should be strategic. If you are a CEO chances are you haven't even heard of community management let alone prioritized it as strategically imperative. And there is the rub. The role of community manager … [Read more...]
How Community Management is Like Personal Finance
Would you invest your money without the support of someone who understands the current marketplace, knows where trends seem to be heading and what strategy will be best to maximize that investment? Many of us wouldn't. And yet companies are often throwing open the door to community initiatives … [Read more...]
Review: Online Community Management for Dummies
I was lucky enough to read and review Deborah’s Ng’s book Online Community Management for Dummies. This book is a great go-to resource for both aspiring and practicing community managers and it’s earned a spot on my office bookshelf. Deborah nails it and I recommend this book for a few … [Read more...]
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