This year SXSW Interactive was bigger than its music festival. Which is interesting as it started as a small community event and has become big business. As always there was plenty to learn at this event for community management and social business pros and thanks to Fleishman-Hillard's … [Read more...]
Coverage of the 2012 State of Community Management Report
It is always interesting to put so much effort into a project and feel that you know it backwards and forwards and then have someone else come along and give their take on it. Sometimes that take matches your own but more often than not their fresh eyes have seen things that you may not have. The … [Read more...]
Community Manager Training Scholarship – Apply Today
We are humbled by the great reaction to the first module (Community Specialist) of the training program we launched in partnership with WOMMA and ComBlu. We saw participation from both companies that are actively looking to train their teams on the intricacies of community management and … [Read more...]
Is Community Management Strategic?
If you have been doing community management for a few years chances are you think that it is or should be strategic. If you are a CEO chances are you haven't even heard of community management let alone prioritized it as strategically imperative. And there is the rub. The role of community manager … [Read more...]
How Community Management is Like Personal Finance
Would you invest your money without the support of someone who understands the current marketplace, knows where trends seem to be heading and what strategy will be best to maximize that investment? Many of us wouldn't. And yet companies are often throwing open the door to community initiatives … [Read more...]
Review: Online Community Management for Dummies
I was lucky enough to read and review Deborah’s Ng’s book Online Community Management for Dummies. This book is a great go-to resource for both aspiring and practicing community managers and it’s earned a spot on my office bookshelf. Deborah nails it and I recommend this book for a few … [Read more...]
Inside TheCR Network: 3 Questions
We get great speakers on our member Roundtable calls for TheCR Network and they all speak wonderfully about their area of expertise. But one hour is not really long enough to get to know them better. So we're starting a new series where we ask them 3 questions. Not about their expertise … [Read more...]
Happy Belated Groundhog Day or Why Community Managers Are Gods
This article was originally published in last week's TheCR News: When we think of the day to day and the year to year of what community management is, we think of Groundhog Day. Not the actual event, where a furry creature tells us if winter will last or not...no we mean the movie starring Bill … [Read more...]
Community Management: More Than One Role, a Discipline
The Community Roundtable aims to advance the business of community. I'm going to say that again...we advance the business of community. I wanted to repeat it because I think it's an important distinction as the way we look at community management. As Jim Storer has said, everyone is a community … [Read more...]
A Day In the Life of This Community Manager
It's Community Manager Appreciation Day and we sure have a funny way of showing our appreciation for ours...by having her write a blog post. But we thought detailing what a community manager does day in and day out may help those who work with them to appreciate them all the more. And she makes it … [Read more...]
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