Angela Connor - also known as @communitygirl on Twitter and the author of 18 Rules of Community Engagement - recently published a Community Manager Survey - available here for $39.99/$49.99 depending on format. In it, she covers questions about how the community management role is defined, how … [Read more...]
Differentiating Between Social Media and Community Management
By Rachel Happe, Principal and Co-Founder of TheCR As someone who works with social media managers and community managers, it seems the line between the two types of positions is not terribly clear - and maybe doesn't need to be - but I think it would be helpful to distinguish between the two. … [Read more...]
The State of Community Management 2010
Community management is emerging as a critical discipline for managing social initiatives. From those focused on marketing, to those focused on support, collaboration, knowledge management, human resource development and innovation, community managers are the glue that hold it all together. Yet, … [Read more...]
Raising Good Communities
I am not the first, nor will I be the last to equate community management to parenting. Connie Bensen made the analogy and recently Simon Phillips wrote a post You Teach What You Accept that got at a similar behavior modeling aspect of community management. It's a very apt analogy and it is a good … [Read more...]
Building and Sustaining Brand Communities
If imitation is the sincerest form of flattery, having a few wicked smart people take what we've done and elaborate on it is... amazing. We are always very impressed with the quality of thinking and communication done by the community management team at Radian6 - led by David Alston & Amber … [Read more...]
The Value of Community Management
Most community managers know that the discipline has worth (i.e. significance) - our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can't grow or evolve. For sponsoring organizations who … [Read more...]
Community Manager Appreciation Day #CMAD
This is not our idea but we think Jeremiah Owyang is on to something with his call for a Community Manager Appreciation Day. Community Managers have tough and often under-appreciated responsibilities. They are the glue that often keeps a community from going off the deep end, metaphorically … [Read more...]
Hiring A Social Media or Community Manager?
We recently had a member call on Hiring for Community Management and also discussed the topic at last week's #TheCRLive. It's a hot topic for a variety of reasons. There is growing interest in the field and growing demand for community managers. Our members' had some additional … [Read more...]
Looking for a Community Management Job?
We've seen the community management discipline mature over the past year - both in terms of how well it's understood and in the recognition by companies that their social initiatives are more successful if they have a dedicated community manager. Demand for community management skills has also … [Read more...]
What Online Communities Will Expose in 2010
There is a lot of chatter in social media and online community circles about how social initiatives lead to increased transparency - and some of that is definitely true. Customers and the public can find out a lot more about what others think about a company's products and service than ever before. … [Read more...]
