By Amy Turner, The Community Roundtable A community is only as successful and effective as the people who are part of it. When first starting out, or perhaps re-energizing and re-building a stale community, how do you build a strategy and lay the foundation for a successful one? We've compiled … [Read more...]
The best community managers share leadership of community programs: SOCM2016 Fact #8
By Ted McEnroe, Director of Research and Training You start a community. It's awesome. People engage, share ideas and provide value. You moderate, plan, provide tech support, train, encourage, goad, scold, backchannel and do about 37 other things, and that's just before lunch. And it … [Read more...]
View from the Top: Executive Perspectives on Community
By Rachel Happe, Co-Founder and Principal, The Community Roundtable. Our research shows that communities are becoming more strategic. C-level executives are often the ones approving budgets and receiving progress reports. This is fantastic progress of which all of us who work in the community … [Read more...]
Building Your Own Support Network: Why Everyone is a Community Manager
By Rachel Happe Principal and Co-Founder, The Community Roundtable Success requires relationships. Whether you measure your success by happiness, wealth, family or some other measure, relationships figure prominently. There is emerging research to suggest that lack of relationships and connection … [Read more...]
Improving Community Sentiment: Taking a Community from Hostile to Happy
By Shannon Abram, The Community Roundtable When community sentiment is good, it often gets taken for granted. When it's bad, it's clear that it is one of the biggest barriers to success and value. What's not always clear is this: you CAN create the community environment you want. The … [Read more...]
My community is great! Why is it failing?
One possible reason? Because you're working in isolation. Learn to connect your community with your organization with Community Program Essentials! By Ted McEnroe, Director of Research and Training, The Community Roundtable You’ve probably been there at some point. You run (or are a member of) … [Read more...]
The Link Between Communities and Culture Change
By Rachel Happe, Co-Founder, The Community Roundtable This month, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops. One of those secrets was using communities to create culture change. Most organizations do not understand how powerful communities can be in … [Read more...]
10 Trends for the Future of Communities
By Rachel Happe, Co-Founder & Principal of The Community Roundtable Communities sit at the intersection of a number of trends; social media, digital transformation, a generational shift to prioritize purposeful work, change management, leadership and social learning. They are both complex … [Read more...]
The Language of Engagement
By Rachel Happe, Co-Founder of The Community Roundtable. Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online … [Read more...]
WestJet’s Christmas Miracle & The Power of Authenticity
By Shannon DiGregorio, Relationship Manager at The Community Roundtable Our watercooler was abuzz with conversations about the WestJet "Christmas Miracle" video. In addition to all admitting it got pretty dusty at our desks we marveled in the time and effort it took to pull of such a … [Read more...]
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