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Executive Perspectives on How the Way the World Works is Changing

October 16, 2020 By Rachel Happe

Every year members of TheCR Network, who are among the world's most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different - and we've staggered sessions throughout the month of … [Read more...]

Community ROI & Benefits, Leadership, Presentations, Research, State of Community Management, Strategy, The Social Executive
connect, SOCM

The Crisis of Organizational Communications

July 28, 2020 By Rachel Happe

How organizations communicate

Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes … [Read more...]

Community Manager Role, Leadership, Strategy
communications, Employee Communications, Employee Community, Internal Comms, internal community, musings

Introducing our Connect 2020 Track Chairs

July 27, 2020 By Kelly Schott

Connect 2020 Track Chair - Majorie Anderson

For the last five years, we've run increasingly dynamic and engaging Connect conferences. Over the course of the years, there was one piece of feedback that we heard over and over - but had a hard time implementing: "We want tracks!" Believe me, we got it. It's a bummer to settle into a session … [Read more...]

A Look Inside TheCR Network, Fun Stuff, Leadership, TheCR Connect
Connect 2020, Members, TheCR Connect, TheCR Network, Tracks

The Business of Community

May 11, 2020 By Shannon Abram

Business of Community

Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet, or stay connected to your members and audience in virtually, community can solve for nearly every organizational … [Read more...]

Build, Community ROI & Benefits, Leadership, Presentations, Strategy, The Social Executive, TheCR Network Webinars
business, rachel happe, webinar

Engagement That Scales – Podcast Episode #6: Heather McGowan on the Adaptation Advantage

May 7, 2020 By Shannon Abram

Heather McGowan Community Manager

In episode #6, Rachel is joined by Heather McGowan to chat about her new book, The Adaptation Advantage, and the opportunities that lie in change. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Future-of-work strategist Heather E. McGowan helps … [Read more...]

ETS Podcast, Leadership, Musings
adaptation, crisis management, engagement, engagement that scales, heather mcgowan, leadership, rachel happe

Managing Remote Teams: Ideas and Advice for Thriving Online

March 31, 2020 By Shannon Abram

How to manage remote teams

The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]

Community Management Best Practices, Community Manager Role, Leadership, Resources, Technology, TheCR Network Webinars
remote work, webinar, wfm, wol

Crisis Engagement Guidelines

March 25, 2020 By Rachel Happe

Crisis Engagement Guidelines

As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]

Community Management Best Practices, Community Manager Role, Leadership, Moderation
crisis management

Unlocking the Next Stage in Your Community’s Development

October 3, 2019 By Binta Dixon

We know that empowered members engage, but just as a garden may appear inactive then suddenly shoot up with green, there is a slow progression towards empowerment that takes time, patience, and consistent watering. After doing the tactical, strategical, and operational labor to create an … [Read more...]

Grow, Leadership
community growth, grow

October in TheCR Network: Community Leadership & Careers

October 2, 2019 By Kelly Schott

After a fantastic TheCR Connect conference, we're looking forward to continuing all of the different conversations that we started as discussions in TheCR Network for the next several months. We joined and heard conversations around a variety of topics including tools & platforms, Centers of … [Read more...]

A Look Inside TheCR Network, About, Leadership
content and programming, programming, TheCR Network

Continuous Emotional Learning In A Digital World

August 26, 2019 By Binta Dixon

Community Manager Resources

Community management is the future of organizational leadership because the field centers emotional intelligence alongside measurable outcomes. With a little time, an approved strategic plan, and a keen awareness of how to navigate emotion in the workplace, communities are growing and producing … [Read more...]

Community Manager Role, Leadership

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