The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

Elevating Content & Programs for Community Growth

April 15, 2025 By Jim Storer

In the landscape of community management, two fundamental pillars stand tall: content and programs. The Community Maturity Model™ emphasizes that these elements are crucial for attracting and retaining members within a vibrant and thriving community. High-quality content generates interest and … [Read more...]

Building a Strong Foundation: The Importance of Policies and Governance in Community Management 

April 8, 2025 By Jim Storer

Policies and Governance are crucial to ensuring stability and long-term success. The Community Maturity Model’s™ focus on this competency highlights that while engaging content and programs are essential, the underlying framework that governs community interactions is just as … [Read more...]

No Question Left Behind: Transforming Community Engagement Through Effective Communication

April 1, 2025 By Jim Storer

Member engagement is crucial for any online community. At Constant Contact, they’ve implemented an innovative initiative called “No Question Left Behind,” which focuses on enhancing the user experience by ensuring that every question from their community members is answered promptly and accurately. … [Read more...]

Embracing AI and Integration: Trends in Community Technology

March 25, 2025 By Jim Storer

As we move into 2025, it's evident that community teams are increasingly recognizing the transformative potential of artificial intelligence (AI). While our previous reports didn't delve into this significant landscape, this year's findings highlight a growing trend: organizations are actively … [Read more...]

Scalable Self-Service in Online Communities

March 18, 2025 By Jim Storer

Analog Devices, Inc.'s EngineerZone® is a support community that enables customers to engage online with ADI experts and fellow engineers to find answers to complex and frequently asked technical product and application questions. Challenge: Educate educate existing and potential customers in a … [Read more...]

The Importance of Framing Community Value for Executive Buy-In

February 25, 2025 By Jim Storer

As community leaders, one of our biggest challenges is conveying the importance of our community ecosystems to executives, especially when it comes to securing funding for growth. Framing the community narrative in a way that ties community engagement and activity directly to business goals is … [Read more...]

Nurturing a Thriving Community: Insights from UiPath

February 18, 2025 By Jim Storer

Andreea Tomescu is the Senior Community Manager at UiPath. She shares insights into the dynamic UiPath Community, a thriving ecosystem that embodies the transformative power of automation and artificial intelligence. With over three million members worldwide, this community serves as a space for … [Read more...]

Navigating Community Management Challenges

February 11, 2025 By Jim Storer

Community teams are facing a notable decrease in staffing levels compared to years past. Organizations across various sectors are implementing budget cuts, even among those with best-in-class community programs. This situation suggests that while community teams are valued, they are not immune to … [Read more...]

Building Connections Through Community: Esri’s Storytelling Initiative

January 21, 2025 By Jim Storer

In an era where digital connections are more important than ever, Esri stands out as a best-in-class example of innovative community engagement. As the global leader in geographic information system (GIS) software, Esri has long been committed to harnessing the power of geographic science and … [Read more...]

Driving Engagement and Innovation in the UKG Community: A Strategic Success Story

January 13, 2025 By Jim Storer

Meet Allison Brotman: Name: Allison BrotmanTitle: VP, Learning and CommunityOrganization: UKG As the VP, Learning and Community, Allison Brotman leads the charge in fostering customer learning and engagement at UKG. Her mission? To ensure customers not only adopt but actively engage with the UKG … [Read more...]

  • 1
  • 2
  • 3
  • …
  • 16
  • Next Page »
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter