By Rachel Happe, Co-founder and Principal, The Community Roundtable. It’s an exciting time to be in the community field. In the past couple of years, communities have gained the executive spotlight. It’s currently shining pretty brightly. But the spotlight brings its own challenges and pressures. … [Read more...]
2016 SOCM Report: Quantifying the Value of Community
By Ted McEnroe, Director of Research and Training, The Community Roundtable It's here! Months of data gathering and analysis. Hundreds of thousands of data points. More than 100 charts. Today, we release the most comprehensive State of Community Management report in our history. The State of … [Read more...]
Three Community Myths Busted – Goodbye 90-9-1 Rule
By Ted McEnroe, Director of Research and Training, The Community Roundtable We talk a lot about 2016 being the seventh edition of The State of Community Management- and it is worth noting. The field of community management has changed remarkably in those seven years - while communities have … [Read more...]
How do community managers spend their days? An SOCM2016 Preview
By Ted McEnroe, Director of Research and Training, The Community Roundtable “How we spend our days, of course, is how we spend our lives.” -Annie Dillard Ask an overworked community manager what they wish they had more of - and you’re likely to get one of two answers: resources or time. How a … [Read more...]
Coffee fuels satisfaction, speed of responses in community management
(BOSTON - April 1, 2016) The first release of data from the State of Community Management 2016 survey finds that community managers who donate to charity have a higher level of community maturity than their more caffeinated peers. However, the findings show they are slightly less satisfied with … [Read more...]
Three reasons to contribute to online community research – no matter who you are
By Ted McEnroe, Director of Research and Training, The Community Roundtable This is it - the final week of survey collection for the State of Community Management 2016. Already, hundreds of community professionals have shared their insights and data - getting their community maturity score and a … [Read more...]
Three engines of powerful communities
The State of Community Management 2016 survey is open until March 18. We need you, but we’re already seeing results that could fundamentally shift your community plans. By Ted McEnroe, Director of Research and Training We’re a little over halfway into the SOCM 2016 survey period, and have a … [Read more...]
Three truths of successful communities – the SOCM2014 in review
By Ted McEnroe, Director of Research and Training, The Community Roundtable The State of Community Management 2014 marked a major step in the evolution of the quantitative ways we were able to assess what worked in community management - and in successful communities. The prior year, the State of … [Read more...]
The Value of Community Management: Reviewing the SOCM 2013
By Ted McEnroe, Director of Research and Training, The Community Roundtable The value of The State of Community Management in 2011 and 2012 was to give definition to the competencies and qualities of communities. By 2013, we were ready to shift the focus of the research to something different but … [Read more...]
Milestones of community maturity: Getting there from here
By Ted McEnroe, Director of Research and Training, The Community Roundtable In The State of Community Management 2011, we at The Community Roundtable dug into the eight competencies of the Community Maturity Model. There were sections exploring each of the eight competencies - with insights that … [Read more...]
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