By Ted McEnroe, Director of Research and Training, The Community Roundtable In The State of Community Management 2011, we at The Community Roundtable dug into the eight competencies of the Community Maturity Model. There were sections exploring each of the eight competencies - with insights that … [Read more...]
Five years later, these community management tips ring true – SOCM2011 in review
By Ted McEnroe, Director of Research and Training, The Community Roundtable As you know if you have been keeping an eye on the community management space for awhile, The State of Community Management 2016 is not our first time at the community management research rodeo. In fact, SOCM2016 is … [Read more...]
Community Starts with P
By Ted McEnroe, Head of Research at The Community Roundtable. That's P as in people. Anyone with a history in community can tell you that investing in people can have a major impact on your community performance. But when you look at the data from the State of Community Management 2015 survey, … [Read more...]
New member programs matter
By Ted McEnroe, Head of Research and Content, The Community Roundtable "You never get a second chance to make a first impression." I try not to take too many words of wisdom from old shampoo commercials, but that Head and Shoulders Shampoo tag line does resonate for me when we think about … [Read more...]
Real rewards for community advocates
By Ted McEnroe, The Community Roundtable Where's your college diploma? If you're like most people, it's hanging on an office wall, sitting in a drawer, or stuck in the back of a closet. It's nice to have, but the recognition that you graduated from the University of Western Maine or Generic … [Read more...]
Community Strategy Needs Resources
By Ted McEnroe, The Community Roundtable We've said many times in this space that having a community strategy is a critical part of getting your community to succeed. Strategy is critical, but it's just the first step in the process of building a successful community. It needs to be coupled with a … [Read more...]
Investing in new community members pays off
By Ted McEnroe, The Community Roundtable You walk into a restaurant. There are people dining, chatting, having a good time - and there's an empty table, but there's no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it's not a … [Read more...]
Executive Engagement
By Ted McEnroe, The Community Roundtable Getting executives engaged in community has been a challenge for community managers since the beginning of community management. For every social CEO out there, there are dozens of C-suite members who "don't have time," "don't feel the need" or "don't … [Read more...]
State of Community Management 2015 Monday Fact #3: Strategic Investment
By Ted McEnroe, The Community Roundtable As more and more organizations join the community bandwagon, what separates the best from the rest? In part, it's that the best communities are integrated into their organization's overall strategy. The State of Community Management 2015 report finds … [Read more...]
The State of Community Management 2015 – What’s Next?
By Ted McEnroe, The Community Roundtable It's been a busy three weeks since we released The State of Community Management 2015. We are pleased with the reaction we've gotten to the research - already thousands of people have shared and downloaded it. (If you aren't one of them, you can fix that … [Read more...]
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