Communities enable human potential I believe in the power of communities to enable human potential. To thrive, we all need support and challenge. We often receive those messages best from our peers. What does it mean to thrive? To me, that means we continuously learn and apply what we are … [Read more...]
Communities are Change Agents
Resiliency and the ability to change quickly are becoming key competencies for all organizations as new technologies create rapidly changing market conditions. Organizations need to acquire and apply new knowledge faster, and the more traditional learning and professional support mechanisms cannot … [Read more...]
The State of Community Management 2018 Report: Communities Accelerate Organizational Transformation
The State of Community Management 2018 is here and we could not be happier to share it with you. This ninth State of Community Management report includes data from 383 companies that represent a variety of industries as well as both internal and external communities. This year's research … [Read more...]
Save the Date: The State of Community Management 2018 is Coming in May
Update: The SOCM 2018 is now availble for download Next month we will publish our ninth edition of the State of Community Management (SOCM). When we released the first SOCM in 2010 community management was largely an undocumented niche role to a strategic professio n and a … [Read more...]
Where Does Community Reside in Organizations?
One way to appreciate the impact of communities in organizations is to look at how the community and its leadership are connected into the overall structures of the sponsoring organization. So, where does community reside in organizations? We took a look in our SOCM 2017 research. There’s no … [Read more...]
Want Insights? The State of Community Management 2018 Survey is Open!
Update: The SOCM 2018 survey is now closed, and the report is available for download. This year, our research working group had some big questions on their minds as we developed The State of Community Management 2018 survey, including: Community programs seem to be getting more influence … [Read more...]
Community FAQs: Community Maturity Levels
We developed the Community Maturity Model (CMM) to help community leaders and their organizations understand,plan for, and assess the performance of their community and social business initiatives. The CMM organizes the issues, associated competencies, and information relevant to community … [Read more...]
What is the State of Community Management?
The State of Community Management is our annual research platform that tracksthe performance of communities and community management across the eight competencies of the Community Maturity Model. The SOCM first launched in 2010 and we have published an updated report based on new research. Each … [Read more...]
Community is not a content funnel: don’t force-feed your members.
Wondering how much is the right amount of community content? You might be asking the wrong question. I was at a client meeting recently, where a lot of the conversation revolved around content, and one executive’s general conclusion was this: “More content is better, and more content with targeting … [Read more...]
How can you use community guidelines to support your work?
For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish. That is … [Read more...]
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