Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way around the foundations of community management. Still, some things surprise her. "You may think people would want to create a welcoming environment for all but … [Read more...]
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Ashleigh Brookshaw on DEIB in Community
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 11 features Ashleigh Brookshaw, Senior Manager - Customer Experience & Community at NICE … [Read more...]
Alex Blanton Shares Advice for Virtual Events
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML … [Read more...]
Claudia Teixeira on Centers of Excellence
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Claudia Teixeira, Senior Knowledge and Learning Consultant at the World Bank Group. Claudia and Anne … [Read more...]
Mary Lightfoot on Community Accessibility
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 8 features Mary Lightfoot, Senior Digital Learning Manager - Laurent Clerc National Deaf Education … [Read more...]
5 Ways to Build Engagement with Padraic Ryan
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Six, 5 Ways to Build Engagement, features Padraic Ryan, Community Manager at eCommerceFuel. Padraic and … [Read more...]
Sarah Rapp on Ambassador Programs
Episode Six features Sarah Rapp, Director, Alumni & People Engagement at JA Worldwide. She and Anne discuss JA Worldwide uses ambassador programs to drive long-term engagement. Sarah shares best practices for starting an ambassador program, how JA Worldwide identifies super-passionate … [Read more...]
Unclogging Bottlenecks with Janet Stiles
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Five features Janet Stiles, Sr. Director of Member Engagement at the Association of American Medical … [Read more...]
Community Leadership Awards 2022
Community Explorer Community Explorer 2022: Dan Simon, Director, Bain "Community Explorer" awards the member who charts new territory in the community management industry. They take best practices, research, and community models to experiment and advance the industry. Community Pack … [Read more...]
3 Tips for Building a Community Use Case
The writing’s on the wall, your organization can benefit from a community. But how do you get leadership on board? You’re in luck, because we’ve got the scoop on successfully building a community use case! Define your community's goals You know the old saying, “Don’t put the cart before … [Read more...]
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