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Ringing in the New Year

December 30, 2013 By Jim Storer

By Shannon DiGregorio, Relationship Manager at The Community Roundtable.

champagneDo you have any New Years Eve/Day traditions? My family always buys a lot of (legal in NH!) fireworks and sets them off at midnight. There is no deep or meaningful message behind this – my brother just happens to be awesome at wiring them, and has devised a pretty cool remote detonation system so everyone is safe and warm. It’s one of my favorite moments of the year – my family, and often friends, gather together with champagne to watch. It is so wonderful to look around at their faces, oohing and ahhing in unison, bathed in the colorful lights.

Historically I’ve focused on positive resolutions – my dad taught me that resolutions shouldn’t be things you don’t really want to do – go to the gym more, eat more spinach, etc, but things that you look forward to that make your life richer. In past years I’ve resolved to learn to drink scotch and to master a headstand in yoga (not the same year!) This year I’m going to start a new tradition. Our co-founder Rachel chooses a word (or two or three) that define her hopes for the new year. I love this idea and am going to try it.

I’ve chosen “be mindful” as my 2014 theme. If you’ve met me in real life you know that I talk very quickly. I often think (too) quickly and act (too) quickly. I’d like 2014 to be a year of focused, mindful decisions. Kinder, more thoughtful words. Deliberate actions. Slowing down to focus on what is right in front of me – be that a loved one or a task at work. I’ll check in in a few months and let you know how I’m doing.

In the meantime I would love to hear about your new years traditions. Are you choosing a guiding word or words for the coming year? Please share so we can help each other along. However you’re celebrating the changing of the year please have a safe and happy holiday. I know 2014 will be amazing and I can’t wait to see you there!

 

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Is your New Year’s resolution to find a community of like-minded professionals to help bring your work to the next level? TheCR Network is a membership network that provides strategic, tactical and professional development programming for community and social business leaders. Connect with experts, form lasting relationships peers and get access to exclusive content and research.

TheCR Network is the place to learn from social business practitioners. Membership rates go up on 1/1/14 – join today and save.

Friday Roundup – Relax and Recharge

December 27, 2013 By Jim Storer

By Shannon DiGregorio, Relationship Manager at The Community Roundtable.

"First Night" fireworks in Boston (AP Images).

“First Night” fireworks in Boston (AP Images).

It’s been a quiet week here at The Community Roundtable. Our team unplugged for the Christmas holiday and spent the week recharging our batteries and enjoying family and friends. 2013 certainly flew by – we are looking ahead to the new year with excitement and can’t wait to see you then!

  • A fun look at how Boston is focusing on innovation in city planning – including co-working spaces.
  • Do you sound like where you’re from? The NY Times shared a great dialect quiz.
  • Christmas might be over but the WestJet Christmas Miracle lives on in how we think about creating meaningful interactions.
  • Jeremiah highlights an important message about twitter usage.
  • If you’re nosy, curious and in control community management might be the career for you.

I hope the rest of 2013 is wonderful for you. From everyone at The Community Roundtable – we’d like to wish you a happy, healthy and prosperous 2014!

Infographic: TheCR Network Year in Review

December 17, 2013 By Jim Storer

Inspired by a recent Roundtable call on data visualization with Stephanie Evergreen we decided to share TheCR Network highlights from 2013 with an infographic. Thank you so much for a great year!

TheCR Year in Review - FINAL (2)

Announcing the State of Community Management Toolkit

December 11, 2013 By Jim Storer

By Shannon DiGregorio, Relationship Manager at The Community Roundtable

The State of Community Management (SOCM) has been one of our core research platforms and we are excited to announce the availability of The State of Community Management Toolkit, which includes both newly released research from our 2013 SOCM as well as an archive of our past research that provides different lens on the leading practices required to create a successful community program. It also includes a document that adds more definition and details to the Community Maturity Model, allowing community program owners to better assess their progress across an enterprise.

The State of Community Management Toolkit includes:

  • The Community Maturity Model, TheCR’s framework for establishing a community program roadmap [Graphic]
  • The Community Maturity Model: Defining Enterprise Wide Maturity – a reference guide that defines how to use the CMM to assess and plan enterprise-wise social and community maturity [Reference Guide]
  • The 2013 State of Community Management: Moving Toward Maturity – newly published data and research about the value of community [Research]
  • The 2013 State of Community Management: Value of Community Management – research that looks at how community management contributes to the success of communities, including graphics to use in your presentations [Research]
  • The 2012 State of Community Management Report – research that profiles how organizations mature, the initiatives they typically go through at each stage and the milestones that signify a move to the next stage of maturity. [Research]
  • The 2011 State of Community Management Report – research that consolidates the best practices related to the competencies in the Community Maturity Model: Strategy, Leadership, Culture, Community Management, Content & Programming, Policies & Governance, Tools and Metrics & Measurement [Research]

The SOCM Toolkit is now available for $99

Preview: The State of Community Management Toolkit from The Community Roundtable

Thanking it Forward – Fostering an Attitude of Gratitude

December 4, 2013 By Rachel Happe

By Rachel Happe, Co-founder of The Community Roundtable

At The Community Roundtable we like to celebrate Thanksgiving instead of other end of the year celebrations. It both fits our ethos of articulating our thanks and it better fosters a sense of community than any gift ever could. We’ve been using the #ThankItForward tag to encourage our community to thank those that have made a positive impact on their lives this year. For TheCR team everyone on the team has the name of one other team member and a check to spend on thanking that person in whatever way they choose.

Personally, the #ThankItForward challenge is daunting to me – to pick just three individuals is nearly impossible. I feel literally overwhelmed with support, inspiration and friendship from so many people. It is an embarrassment of riches that is both amazingly gratifying and sometimes a bit confounding – at least to me. There are some people and things that stood out this year, however, in no particular order:

  • J.J. Lovett who asked me to edit his book with Margaret Brooks and Sam Creek, Developing B2B Social Communities.
  • Claire Flanagan who has continually advocated on behalf of The Community Roundtable and encouraged me personally, culminating in a partnership with Jive this year.
  • CheeChin Liew and Marlene Wolf who saw potential to extend the work that we do and supported that effort.
  • Sandy Carter for her support and advocacy of my work.
  • David Carr who included our research and work in Social Collaboration for Dummies.
  • Maria Ogneva who has so willingly and openly shared and collaborated to move the community management discipline forward.
  • Ted Hopton who supported and enabled us to write the UBM Case study.
  • TheCR Team – Jim, Hillary, Maggie, Jillian, Shannon and Leanne all make the work we do amazing. They surprise and delight me often and I couldn’t ask for a better team with whom to work.
  • Sue Feldman who has supported me since I worked for her at IDC and continues to mentor me. I learned from her that it is initially more important to focus on having interesting conversations than what I’m trying to get out of an interaction. If you do that, business will follow. She was right.
  • Bill Synder – someone I hardly know and yet, through one conversation, let me see my work in an entirely new way with an implicit assumption of its potential value in a whole new area and for Mark Bonchek who made that conversation possible.
  • CV Harquail who is generous with her expertise and continues to prod in ways that make me re-think our potential and what we do.
  • TheCR Network members, who collaborate with each other, rally around each other and are committed to making the work that we all do more meaningful.
  • TheCR clients who collaborate with us to deliver results for their organizations. We are very fortunate to have client relationships that have never felt like transactions.
  • My husband, Ted McEnroe, who I like to think of as both my personal partner but also as an investor in The Community Roundtable who has exhibited unwavering support of the work I do, despite its small and large impacts on his life.

Not included in this list are the hundreds of people who have made introductions, riffed off and added to our work, advocated for what we are doing, contributed to events and discussions, become clients or members, invited me to events and generally helped nudge my success along.

As TheCR has grown, I’ve realized that while it’s taken a lot of work for a few people, it has also taken a little work from a great many people. One of the things that I am most proud of is that we’ve collaborated with our community to advance the discipline of community management and while The Community Roundtable is doing well, our ultimate goal is to enable the success of those in our community and that is and will be the true measure of our success.

Thanks to all of you for interesting conversations – here’s to more of them!

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