Community Leadership Awards recognize excellence in online community management across five categories: Outstanding Community Program, Outstanding Community Dashboard, Outstanding Community ROI, Outstanding Community Design Element, and Best Recognition & Reward Program. Members of TheCR Network – the world’s premier resource for community professionals – were recognized in six individual categories. Two additional awards, Community MVP and Outstanding Community Achievement were awarded based on peer nominations. In total, 14 organizations and individuals were recognized for outstanding efforts in community management.

“2021 proved to be another unprecedented year in the community management space,” said Jim Storer, Co-Founder and COO at The Community Roundtable. “The community leaders recognized this year provided invaluable guidance and vision for their organizations, amid near-constant change.”

The winners of 2021 Community Leadership Award are:

Outstanding Community Dashboard 2021: Cloudera

The “Outstanding Community Dashboard” award recognizes a community dashboard that exhibits the most impressive and engaging design, sharing metrics and measurement in an impactful way that contributes to the overall narrative of a community program.

Outstanding Community Program 2021 – AAMC

The “Outstanding Community Program” recognizes an exceptional community program that supports new member onboarding, including communications, training, mentoring, and more.

Outstanding Community Design Element 2021 – ESRI

The “Outstanding Community Program” award recognizes a design element in an online community program that demonstrates meaningful engagement through thoughtful design.

Best Recognition + Reward Program 2021: Blue Prism

The “Best Recognition + Reward Program” award recognizes outstanding community recognition, reward, and gamification programs that increase engagement

Community Champion 2021: Nick Frunzi, Chief Customer Officer, ESRI

The “Community Champion” award recognizes an outstanding community stakeholder or executive.

Community MVP 2021: Rachael Silvano, Community Operations Manager, Zapier

The “Community MVP” award recognizes excellence in community management – including outstanding efforts, willingness to share with peers, achievements and excellent community results.

Community Detective 2021: Christine Vazquez, Associate Director, Professional Development International Foundation of EBP

“Community Detective” awards the member who helps source group knowledge and expertise by regularly asking thoughtful and meaningful questions in TheCR Network.

Community Explorer 2021: Lisa Allison, Senior Community Strategist, Analog Devices, Inc.

“Community Explorer” awards the member who charts new territory in the community management industry. They take best practices, research, and community models to experiment and advance the industry.

Community Pack Leader 2021: Tracy Maurer, Senior Manager, Community and Knowledge Management, Commvault

“Community Pack Leader” awards the member who consistently leads the most discussions, online, in-person, and on virtual calls, and shows leadership around a topic or initiative in TheCR Network.

Community Journaler 2021: Tammy Triplett, Enterprise Community Manager, Leidos.

“Community Journaler” awards the member who works out loud the most regularly and with the most depth.

Community Power User 2021: Lori Harrison-Smith, Enterprise Community Strategist, Motorola Solutions

“Community Power User” awards the most active member in TheCR Network who contributes on a regular basis in a wide variety of ways, from sharing their expertise to supporting and encouraging other members.

Community Rookie of the Year 2021: April Uzarski, Associate Director of Community, Xandr

“Community Rookie of the Year” awards a Network member who has fewer than three years of industry experience, is new to TheCR Network, and is a power user – regularly collaborating and contributing inside the Network.