The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Automation and AI in Online Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.

Episode #102 features Jessica Langston the Senior Director, Community at Autodesk.

Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.

Jessica offers advice for managing mature communities and the importance of co-designing with community members.

Automation and AI in Online Communities

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Tim Bamber on Automation Tools

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #86 of Community Conversations features Tim Bamber, Social Community Officer at The Football Association.

Tim talks about how The Football Association uses groups and automation tools to manage their community of over 55,000 people.

This episode of Community Conversations is sponsored by Verint.

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Questions we cover in Episode #86:

  • What is the technology platform you’re using with this community?
  • Why did you set up automation rules?
  • When did you launch your online community?
  • How the community is becoming a critical component to the overall model of your training model.
  • How do you measure and report on your community back to team members? What frameworks do you use?
  • What is the importance of connecting with your community online?

About The Football Association

The Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man. Formed in 1863, it is the oldest football association in the world and is responsible for overseeing all aspects of the amateur and professional game in its territory.

Jillian Bejtlich on Support Communities

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier.

In this episode, Jillian shares insights on how the Zapier community team uses Zapier to manage community workflows (it’s meta and awesome), how Zapier approaches supporting their customers through community initiatives, and chats about how they recently won the Outstanding Community award at the 2022 Gainsight GameChanger Awards for using Gainsight to build an engaging online community to continue to support their customers.

Community Conversations - Jillian Bejtlich on Support Communities

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About Jillian Bejtlich

Jillian is a quirky, ambitious, and enthusiastic techie who is enamored with online communities and the complex data and psychological puzzles they present. She is currently the Director of Self-Serve Customer Experience (SSCX) at Zapier digging deep into curating a customer experience that delivers the right information at the right time and right place.

About Newton

Meet Newton, named for Sir Isaac Newton who discovered gravity and created the universal laws of gravitation. Let’s hope Newt handles gravity better than his 4-legged predecessor. He’s got some big paws to fill… and keep on the ground.

About Zapier

Zapier makes you happier. Zapier is an automation platform that connects your work apps and does repetitive tasks for you. Zapier automates your work by connecting your apps and then moving information between them based on rules you set. Zapier connects 4,000+ of the most popular work apps—more than any other platform.