Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience.You know community is important, but what is the actual impact of a mature, well-resourced community program?Community programs … [Read more...]
Throwback Thursday – Community Engagement Drivers
By Shannon Abram, The Community RoundtableThe one of the most frequent questions we get from community managers is "How can I increase engagement in my community?" It's a great question - and one that has no single answer. Of course the variables that define every community - size, scope, … [Read more...]
