Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience.You know community is important, but what is the actual impact of a mature, well-resourced community program?Community programs … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]
Conversations with Community Managers – Michael Pace
The Community Roundtable has partnered with Voce Communications to produce "Conversations with Community Managers." In this podcast series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media … [Read more...]
