The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Friday Community Jobs Round-Up – 03/03/17

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job boardEach Friday we compile a comprehensive list of the latest jobs across community management. Be sure to check back in each week to see the latest listings.

Know of a great community opening that we’ve missed? Let us know and we’ll add it to the list!

  1. Community Manager – Blackbaud – Charleston, SC/Austin, TX
  2. Social Media Community Manager – Julep – Seattle, WA
  3. Social Media and Digital Marketing Manager – Coaching Psychology, Ltd. – Boston, MA
  4. Social Media Manager – Cannaverse Solutions – Oakland, CA
  5. Social Media Manager – Carbonated.tv – San Ramon, CA
  6. Customer Success Online Community Manager – SnapLogic – San Mateo, CA
  7. Manager of Partnerships, Community Advocacy and Engagement Services – Kansas City School District – Kansas City, MO
  8. Social Community Manager – Clarins – New York, NY
  9. Content Marketer/Community Manager – Superior Fireworks – Orange Park, FL
  10. Community Manager – AlphaProTemps, Inc. – Neenah, WI
  11. Social Media Strategist – 24 Seven – San Francisco, CA
  12. Senior Content Strategist, North America Marketing – Oracle – Redwood Shores, CA/San Diego, CA/New York, NY or Reston, VA
  13. Vice President, Employee Communications – Nuveen  – New York, NY
  14. Internal Communications Specialist – WellCare – Tampa, FL
  15. Internal Communications Advisor – Hanger, Inc. – Austin, TX
  16. Senior Manager, Medical Communications – Genzyme – Cambridge, MA
  17. Mgr Internal Communications – Novant Health – Charlotte, NC
  18. Internal Communications Manager – Leidos – McLean, VA
  19. Communications Manager – The TJX Companies, Inc. – Marlborough, MA
  20. Director, Global Communications – 505 Games – Calabasas, CA
  21. Internal Communications Leader – Hearth & Home Technologies – Lakeville, MN
  22. Internal Communications Specialist – O’Reilly Auto Parts – Springfield, MO
  23. Internal Communications Manager for Americas Markets – EY – United States
  24. Internal Communications Director, Global Supply Chain – Schneider Electric – Nashville, TN
  25. Senior Communications Partner – USAA – San Antonio, TX
  26. Knowledge Management Officer – The World Bank – Washington, DC
  27. Knowledge Management Consultant – Farmers Insurance Group – Phoenix, AZ
  28. Knowledge Management Content Manager/Trainer – Booz Allen Hamilton – Fort Belvoir, VA
  29. Wellness Program Administrator – Akamai – Cambridge, MA
  30. Community Consultant, Salesforce Success Community – Salesforce – San Francisco, CA
  31. Functional Coordinator, Document Management System – University of Maryland University College – Largo, MD
  32. Portal Manager (Jive) – MobileIron – Mountain View, CA
  33. Communications Manager, IC – Intuit – Mountain View, CA
  34. Jira Business Analyst – Marketo – San Mateo, CA
  35. Community Consultant, Salesforce Success Community – Salesforce – San Francisco, CA

Best practices for getting a community management job

  • How Do I Find a Community Manager Job? – Community management is a profession of relationships – use your network to discover your next role. Most community jobs are not currently found through traditional job listings.
  • 50 Skills of Community Management – The Community Skills Framework represents the five skill families and top 50 skills that are required to build a successful community program.
  • How To Win That Community Manager Job – As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

CMGR Swag – Week Three of The SOCM

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By Shannon Abram, Director of Marketing at The Community Roundtable.
SOCM2016_GetStarted_Badge

The 7th annual State of Community Management research survey and contributions is rolling along – do I sound like a broken record yet? If so, at least I have a good reason. The SOCM is the community industry’s most comprehensive research platform and the data collection period is one of the most important times of the year for us!

I cannot stress enough how important this research is – and how valuable your contributions are to us, and to the community industry as a whole. The larger sample size we collect the deeper the insights we can provide – free – to you, and community manager around the world!

Have 20 minutes? START THE SURVEY HERE

As a thank you for every participants time their next coffee is on us or you can donate $5 to No Kid Hungry/Share Our Strength.

As a surprise to all participants we are giving away a weekly community prizeCMGR Essentialspack every Friday for the duration of the survey period (eight weeks!) This week’s prize is a goodie bag of community swag – directly from TheCR Vault! Including:

  • Two exclusive community t-shirts
  • A TheCR Moleskine
  • Hard Copies of our most recent research
  • Extra TheCR Surprises!

 

This week’s winner has chosen to remain mysterious – but next week it could be you!

If you didn’t win, don’t worry – take the survey you’ll be entered to win every Frida until the survey closes! Next week we’ll be giving away a “TheCR Goes to the Movies” including a copy of our favorite movie, tasty movie watching treats and more!

Don’t forget to share the survey with community friends and colleagues – the grand prize is $1 for every survey participant – help us give you the best prize possible and collect the most comprehensive community data in the world! Share the survey: https://the.cr/socm2016survey

Things We are Reading This Week

CMGRs are Entry-Level? Not Anymore.

Dear IT Department, Why Community Management Matters

Best Practices for Community Platform Migration

Lightning in a Bottle: How to Build a Successful Community in Days

Milestones of community maturity: Getting there from here

Six Obstacles To Building Communities In Organizations

Why Community User Feedback Matters

New Community and Social Media Jobs

Friday Roundup – Resources for Community Managers

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Hard to believe that we’ve already reached the end of the first full week in August. Here in the Northeast we are still a few weeks away from back-to-school, but I’ve heard from folks in other parts of the country that their kids are gearing up to return next week! Whether you’re knee-deep in newly sharpened pencils and notebooks, or in a lake have a great weekend and enjoy the links below!

Things We Are Reading This Week

What I Learned about Community Management from Organizing a 1,700-Person Conference – On May 28-29, we held our third Machine Learning & Data Science Conference here on the Microsoft campus. This is an internal-only event that brings together our data scientists and engineers interested in advanced analytics, including machine learning and the end-to-end data science process and real-world applications that are leading to intelligent new apps and new insights from our ever-expanding universe of digital data. (If you don’t understand that description, that’s okay…

Is Gamification the Fast Food of Community Engagement? – In a tweet last week, my old boss at SAP, Mark Yolton, who is now leading Digital at Cisco, challenged the SAP Mentors and me to analyze Cisco’s gamification efforts. What they have done looks very…


State of Community Management 2015 Monday Fact #7: Real rewards for community advocates –  Where’s your college diploma? If you’re like most people, it’s hanging on an office wall, sitting in a drawer, or stuck in the back of a closet. It’s nice to have, but the recognition that you graduated…

Get Executive Buy-In and Participation – Tip #3 for a Successful ESN – In this third post in my series of advice on how to build a successful enterprise social network (ESN), I discuss the following important tip: Get executive buy-in and participation.

The Seven Deadly Sins of Online Community Management – Think about why people engage in communities – they’re looking for context, a sense of belonging. Newbies need time to get acclimated. If you launch your brand new community with an immediate focus on “acquiring” new members, that will put these newbies off, especially if there’s no value or content for them when they first arrive…

 

New Community and Social Media Jobs
  1. Community Manager – Loot Crate – Los Angeles, CA
  2. Social Media Specialist/Community Manager – Beneva Solutions – Sarasota, FL
  3. Community Manager – WeWork – New York, NY
  4. Jive Community Manager – Callminer – Waltham, MA
  5. Community Manager – RecargaPay – Arkansas
  6. Community Manager – Laundry Service – Los Angeles, CA
  7. Community Manager-Ovirt – Red Hat, Inc.  – Westford, MA
  8. Platform Growth Community Manager – Twitter  – San Francisco, CA
  9. Community Manager – Daily Secret Inc. – New York, NY
  10. Community Manager  – Superpedestrian – Boston, MA
  11. Marketing Community Manager  – Cultura Technologies Inc – Minneapolis, MN
  12. Community Manager – Daily Secret Inc. – New York, NY
  13. Press & Community Manager – Fundrise – Washington, DC
  14. Community Manager – SkySlope – Sacramento, CA
  15. Content and Community Manager  – PI Worldwide – Wellesley, MA
  16. Community Manager  – Tendr – Brooklyn, NY
  17. Community Manager – Bully Dog Technologies – American Falls, ID
  18. Social Media & Community Manager – SteelSeries – Chicago, IL
  19. TED Fellows Community Manager – TED  – New York, NY
  20. Associate Community Manager – Nexon America – El Segundo, CA

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Want to advance your career in community management? The resources in TheCR Network help community professional excel at their jobs, and get the training and development they need to level up!

Friday Roundup: The Early Bird Gets the Discount

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Today is the Early Bird discount deadline for TheCR Connect! Register today and save $50 off the cost of the event this October – and trust me, if you work in community you don’t want to miss it! (And you can trust me – I’m organizing the event, and we’ve got some really awesome stuff planned and some fun surprises!)

We also released a sneak peek at the agenda this week:

TheCRConnect_Promo

 

We hope we’ll see you there!

Things We Are Reading This Week

Conversations with Community Managers – Patrick Hellen, Part Two – Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community…

The Web We Have to Save – The rich, diverse, free web that I loved — and spent years in an Iranian jail for — is dying. Why is nobody stopping it?

Sneak Peek: TheCR Connect Agenda – I’m excited to share the first look at the agenda for TheCR Connect – our first live workshop happening this October in our hometown. Without further ado…TheCR Network Sneak Peek: July 2015 – Working out Loud, Compensation Research, & AMAs – I’m not going to lie; I spent a part of July with my toes in the sand, but alas vacation is over and instead of digging for treasure with the kids, I’m digging out of my…

A Guide to Social Collaboration and Learning with James Tyer of Kellogg’s #SMKnowHow – What is social collaboration and learning? How can organisations benefit from using these? How do you calculate ROI? We get the answers from James Tyer.

Is Gamification the Fast Food of Community Engagement? – In a tweet last week, my old boss at SAP, Mark Yolton, who is now leading Digital at Cisco, challenged the SAP Mentors and me to analyze Cisco’s gamification efforts. What they have done looks very…


New Social Media and Community Jobs

  1. Community Manager – SkySlope – Sacramento, CA
  2. Community Manager – Harmonix Music Systems, Inc. – Cambridge, MA
  3. Community Manager – Havas Worldwide Puerto Rico
  4. Community Manager-Ovirt – Red Hat, Inc.  – Westford, MA
  5. Community Manager – Scopely – Los Angeles, CA
  6. Senior Community Manager – WeddingWire – Chevy Chase, MD
  7. Community Manager – Bully Dog Technologies – American Falls, ID
  8. Community Manager – NBC Universal – Los Angeles, CA
  9. Community Manager, Relay For Life – Youth – Milwaukee – American Cancer Society – Milwaukee, WI
  10. Community Manager – SheKnows – New York, NY
  11. Social Media Community Manager – GlobeOne – Santa Monica, CA 

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Want to advance your career in community management? The resources in TheCR Network help community professional excel at their jobs, and get the training and development they need to level up!

Friday Roundup: Calling All Early Birds

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By Shannon Abram, Relationship Manager at The Community Roundtable.TheCR Connect Boston

Hey East Coast early birds, don’t forget: early bird registration for TheCR Connect ends next Friday – and half your registration fee can be applied to a membership in TheCR Network!

If you’ve been thinking about joining now is the time the see how we can help you advance your community and your career! And, stay tuned for the first look at the agenda on Monday!

Things We Are Reading This Week

State of Community Management 2015 Monday Fact #6: Community Strategy Needs Resources – We’ve said many times in this space that having a community strategy is a critical part of getting your community to succeed. Strategy is critical, but it’s just the first step in the process of building a successful community. It needs to be coupled with a roadmap and the resources to execute on that roadmap for your community to succeed.

Activating Knowledge Sharing at DLR Group –  Video about creating engagement from Christopher Parsons from KA Connect

Best Practices for Selecting a Community Platform – Q: What’s the difference between buying a new home and selecting a community platform? A: One is a major expense, fills you with angst and forces you to move all your stuff. The other changes your address.

Why won’t people ask questions in the open?  – When someone needs to find the answer to a question, what do they tend to do?

  1. Try searching their hard drive, an FAQ database, or the Internet
  2. Turn to the person sitting next to them
  3. Call or instant message a trusted colleague
  4. Send an email to a few people or a distribution list
  5. If the first four options don’t work, give up

A Guide to Social Collaboration and Learning – What is social collaboration and learning? How can organizations benefit from using these? How do you calculate ROI? We get the answers from James Tyer.

The Web We Have to Save – The rich, diverse, free web that I loved — and spent years in an Iranian jail for — is dying. Why is nobody stopping it?

New Social Media and Community Jobs

  1. Technical Marketer – Godaddy – Sunnyvale, CA
  2. Senior Social Business Strategy Consultant – East Region – Jive Software – Boston, MA
  3. Social Media Director – iTalent – Miami, FL
  4. Social Media Manager, Glamour – Condé Nast – Entertainment and Media Industry – New York City, NY
  5. L’Oréal Paris – Director, Social Media – – New York City, NY 
  6. Director, Social Media – Celebrity Cruises – Royal Caribbean International – Miami, FL
  7. Sr. Social Media Manager, Traffic Strategy – Birchbox – New York City, NY
  8. Social Media Manager – Full Time Exempt – Herschend Family Entertainment – Pigeon Forge, TN
  9.  Director of Network Relations – Scion Staffing – Stanford, CA
  10. Director of Digital Content – Sinclair Broadcast Group – Las Vegas, NV
  11. Director of Digital Marketing – Mondo –  Los Angeles, CA
  12.  Community Manager  – YEC – Boston, MA
  13. Community Manager  – Lifesize – Austin, TX
  14. Community Manager – WeWork – Portland, OR
  15. Community Manager – R/GA – Austin, TX
  16. Community Manager, Making Strides Against Breast Cancer – American Cancer Society – Fresno, CA
  17. Content and Community Manager – PI Worldwide – Wellesley, MA
  18. Community Manager – Cimpress – Lexington, MA
  19. Online Community Specialist – Sony Computer Entertainment of America Inc. – San Diego, CA
  20. Marketing Community Manager – Cultura Technologies Inc – Minneapolis, MN

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Want the chance to contribute to our research and content? Members of TheCR Network get exclusive professional development opportunities like this and more! Join us and let us help you grow your career as a community manager.

Friday Roundup: Conversations with Community Managers

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Have you checked out our podcast series, “Conversations with Community Managers?” Recently we’ve podcastchatted with community practitioners from Mastercard, Aetna and Deep Information Services. And you can check out our archives for episodes featuring community managers from Verizon, Sonos, H&R Block, Sony, GM and more!

Things We Are Reading This Week

All Things in Moderation – Best Practices for Successful Community Moderation – Direct moderation is the day-to-day interaction and management that signals to members what gets attention—both good and bad—from the organization. Successful community management requires not just a day-to-day awareness of the activity in your community but also the seamless application of tools and strategies to maximize engagement and minimize disruption.

Spreading Slow Ideas – We yearn for frictionless technological solutions. But people talking to people is still the way that norms and standards change.


State of Community Management Monday Fact #5: Investing in new community members pays off – You walk into a restaurant. There are people dining, chatting, having a good time – and there’s an empty table, but there’s no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it’s not a comfortable first impression.Conversations with Community Managers – Patrick Hellen – Episode #29 features Patrick Hellen, Director of Community and Engagement at Deep Information Services. You’ll find part one (of two) below, where we chat about getting unlikely folks active in your community and how humor can be a community superpower.

 

New Social Media and Community Jobs

  1. Community Manager – Superpedestrian – Boston, MA
  2. Community Manager – Lifesize – Austin, TX
  3. Community Manager – Amazon – Seattle, WA
  4. Marketing Community Manager– Cultura Technologies Inc – Minneapolis, MN
  5. Community Manager – HourlyNerd – Boston, MA
  6. Community Manager – Foxtail Marketing – American Fork, UT
  7. Community Manager – Cimpress – Lexington, MA
  8. Community Manager – Rare – Cox Media Group – Atlanta, GA
  9. Community Manager– Vistaprint – Lexington, MA
  10. Community Manager – Phoenix – Yelp – Phoenix, AZ
  11. Senior Community Manager – Blade & Soul – NCSOFT – Aliso Viejo, CA
  12. Community Manager – Adobe – San Francisco, CA
  13. Community Manager – IPG Mediabrands – New York, NY
  14. Community Manager – Ragu & Bertolli – Havas Worldwide Chicago 2 reviews – Chicago, IL 
  15. YouTube Creator Community Manager – Google – San Bruno, CA

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Looking for a new community event to connect with peers, get hands on community training and workshop your biggest challenges? Join us for TheCR Connect – a workshop for community professionals.

Friday Roundup: SOCM 2015 Resources

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By Shannon Abram, Relationship Manager at The Community Roundtable.

If you haven’t already checked out the SOCM 2015 it’s not too late (it’s never too later for research!) You can still download the report for free, and even take the survey to get your scores for the eight competencies in the Community Maturity Model.

If you have dug in to the report we have even more related resources for you this week. You can:

Things We Are Reading This Week

The State of Community Management 2015 – What’s Next? – It’s been a busy three weeks since we releasedThe State of Community Management 2015. We are pleased with the reaction we’ve gotten to the research – already thousands of people have shared and downloaded it. (If you aren’t one of them, you can fix that by downloading it here.)

Don’t Let Your Community Manager Go It Alone – As the resident expert, the association online community manager often serves as an internal consultant to teach other staff about online member engagement. In the future, though, we may all be community managers.

State of Community Management 2015 Monday Fact #2: Community Empowerment – In The State of Community Management reports, we refer frequently to “Best in Class” communities. From a statistical standpoint, we are referring to the communities that scored in the top 20% overall in the State of Community Management survey (which you can still take here to get your score). Looking at the data, we found the best communities had a number of common features that help make them more successful. We highlight some of those general elements in the report, and note them in our Monday facts.

How Twitter Users Can Generate Better Ideas – New research suggests that employees with a diverse Twitter network — one that exposes them to people and ideas they don’t already know — tend to generate better ideas.

Get Executive Buy-In and Participation – Tip #3 for a Successful ESN – In this third post in my series of advice on how to build a successful enterprise social network (ESN), I discuss the following important tip: Get executive buy-in and participation. I’ll illustrate this tip by sharing my company’s story. Our experience in this regard is a tale of two leaders – very different in their connection to our ESN (called Buzz) and the resultant impact on the reputation and spread of ESN use in the enterprise.

New Social Media and Community Jobs

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Friday Roundup: Salary Data in the Desert

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By Shannon Abram, Relationship Manager at The Community Roundtable

Screen shot 2014-10-21 at 8.49.33 AMIn case you missed it (and therefore the title of this post makes no sense to you- yet!) we released the first data from the Community Manager Salary Survey this week, an infographic in conjunction with Jive Software, at JiveWorld14 in Las Vegas. You can check out the announcement here, or pop on over to the CMSS 2014 research page to download the full infographic – titled Careers in Community Management – and sign up to hear when the full research report is published in November.

As for JiveWorld itself, Rachel, Jim and Hillary are still decompressing, but it was a week of catching up with friends old and new, and putting human faces together with online connections. Rachel also had the opportunity to present on community benchmarking – a Storify of her talk is here and if you’re curious to learn more, head over to our Community Benchmark Service page or just reach out!

This week we introduced our first TheCR Champion, Maddie Grant, and took a look at how you can apply what you learned at a typical middle school dance to community management. I hope you had a great week – we’ll see you back here on Monday!

Our favorite news and links from around the web:

Exploring Engagement: The Dance Floor Theory – Since last week’s #ESNchat was focused on driving engagement in enterprise social networks I thought it would be fun to share some excerpts from a popular Roundtable call inside TheCR Network. We were lucky enough to host Kevin Prentiss, the CEO of Red Rover, as he gave an overview of his Dance Floor Theory and how it related to community management.

Why You Should Always Say “Hello” In The Elevator – I recently traveled to Europe to visit a few of our offices abroad and launch a new, exciting youth employment initiative for 2015. It was a phenomenal trip with a stellar agenda. But one of my favorite and most impactful experiences from the trip was completely unplanned–a result of what has become my new motto: Always say “hello” in the elevator.

Introducing the CMSS 2014 Infographic – If you’ve been reading our blog for the last year you know we love a good infographic, which makes todays post extra exciting. We are thrilled to share the first data from our newest research platform Community Manager Salary Survey 2014 via this new CMSS 2014 infographic: Careers in Community Management.

Why Haters Hate: Kierkegaard Explains the Psychology of Bullying and Online Trolling in 1847 – Celebrated as the first true existentialist philosopher, Danish writer and thinker Søren Kierkegaard (May 5, 1813–November 11, 1855) may have only lived a short life, but it was a deep one and its impact radiated widely outward, far across the centuries and disciplines and schools of thought.

Introducing TheCR Champions: Maddie Grant – This month we announced a new leadership program — TheCR Champions – for TheCR Network. Today I want to introduce you to one of our new Champions! Maddie Grant is a long time friend of TheCR and has facilitated Roundtable calls as a guest TheCR Expert a number of times over the past few years. We are thrilled to have her facilitating a working group and helping us to deepen our engagement, content and programming. Lucky us!

New community and social media jobs: 

  1.  Technical Community Manager –DigitalOcean – Ailey, GA
  2. Community Manager I – Carr Workplaces – Atlanta, GA
  3. Social Media Community Manager – HomeExchange.com – Los Angeles, CA
  4. Community Manager – RockYou – San Francisco, CA
  5. Community Manager – U.S. – Brainly – New York, NY
  6. Marketing Associate and Social Media Manager – AP Intego Insurance Group LLC – Sudbury, MA
  7. SOCIAL MEDIA MANAGER – Sports Endeavors – North Carolina
  8. Social Media Manager – Vibram USA – Concord, MA
  9. Social Media Manager – Aqua Hotels & Resorts – O‘ahu, HI
  10. Social Media Manager – Capgemini  – Chicago, IL
  11. Manager, Content Marketing and Social Media – K12 – Herndon, VA
  12. Community Manager / Gestionnaire de communauté – Gameloft – Montréal, QC
  13. Marketing Manager – Stantec – Red Deer, AB
  14. Manager, Community Engagement – Good Shepherd Ministries – Toronto, ON
  15. Communications Manager – Communications and Education – Genome British Columbia – Vancouver, BC
  16. Social Media Coordinator – Events and Me – Burnaby, BC
  17. Director of Marketing and Sales – Waskesiu & Area Wilderness Region (WWR) – Prince Albert, SK
  18. Social Media Coordinator –Nanotips – Richmond, BC
  19. Marketing and Social Media Coordinator – Rev Publishing Inc. – Niagara Falls, ON
  20. Social Media Manager – DEEP Inc. – Toronto, ON

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Looking to further your career as a community professional? See how membership in TheCR Network gives you access to exclusive content, community experts and research to help you take the next step.

Friday Roundup: Calling All Community Professionals!

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

vermont

The first week in August is already over! Are you plotting all your last minute summer fun? Or maybe you’ve already hit the back-to-school rush? Full disclosure – I’m posting this from a mini vacation. As you read this I’m on the road to beautiful, green Vermont!

We are still looking for community professionals to take part in our Community Manager Salary Survey. If you haven’t had a chance to complete the survey, please do! It’s for more than just community managers (although we’re looking for those too, especially internal community managers!) and every response helps us better document the reality of the community manager role today.

If you know any community professionals please share the survey with them: https://www.tinyurl.com/CMSS2014

Six Principles to Win Friends and Influence People on Social Media – Dale Carnegie’s international best-selling book, “How To Win Friends and Influence People” was first published in 1937. I first read this treasure about 25 years ago and to this very day I still refer to it often.

Community Manager Salary Survey Sneak Preview – Part One – We’re collecting Community Manager Salary Survey responses until the end of the month, and we’re excited about the results we’ve already received. We can’t help but start looking into the data and wanted to share some early findings with you here:

5 Ways To Get Management Behind Social Business – Despite what you may think about it, social media has become one the most influential, fastest growing and most ubiquitous forms of communications in decades. It can create and diminish world leaders in 150 characters, unite people around the world to humanitarian causes with just a few clicks, and it can help companies accomplish large-scale business objectives.

Tapping Into Employee Advocacy – Including employees in your social strategy improves your reach and gives you an edge.

Interview: Learn the Secrets of Online Community Management from Moz’s Erica McGillivray – Today I’m happy to share an interview I did over email with Erica McGillivray. Erica is a die-hard geek who spends a ridiculous amount of time being nerdy (her words, not mine!), both professionally and personally. At Moz, she’s the senior community manager and helps wrangle a community of over 400,000 members, co-runs the annual MozCon conference, and works on whatever else is thrown her way.

Infographic: Social Business Driving Positive Outcomes – The findings from our July 2014 global study on social business indicated that “social business maturity” is related to the level of results that companies achieve. A new infographic illustrates how social business creates value, and outlines the primary drivers for companies seeking to advance toward social business maturity.

6 Huge Benefits of Listening to Your Community – It often takes an outsider’s perspective to learn about new opportunities, whether they take the form of flaws, bugs, or unique use cases. The most valuable opportunities often come from customers themselves — the people who are hands on with your product every day.

How this one simple chart made me happier in 6 weeks – I’d been actively trying to be happier for the better part of a decade – researching, experimenting, wanting. Yet it’s only recently that I found something that worked, something that’s simple, effective, and free. Now I want to tell everyone about it. Here’s the story of my personal Happiness Project.

New Community Manager and Social Media Jobs:

  1. Sr Social Media Strategist/Community Manager – Creative Circle – Detroit, MI
  2. Lead Community Manager (Engagement Manager) -Starpoint Solutions – New York, NY
  3. Social Community Manager – PULP – Ferndale, MI
  4. Community and Social Media Manager – cLink- Toronto, ON
  5. Community Manager – Bridj – Boston, MA
  6. Community Manager – NoshList – San Francisco, CA
  7. THINK Community Manager – IBM – United States
  8. Communications Manager (Digital & Social Media) – Aga Khan Museum – Canada
  9. Community Manager – Nexon America – El Segundo, CA
  10. Community Manager – Draftfcb – Chicago, IL
  11. Community Manager – SIR Corp – Greater Toronto Area, ON
  12. External Communications and Media Relations Specialist – Union Gas Limited – Chatham-Kent, ON
  13. Social Media/Community Manager – IGG – Fremont, CA
  14. Community Manager – Ivy – San Francisco, CA
  15. Junior Social Media Manager (Internship) (Montreal, Quebec) – Groupe Hashtag Média – Montréal, QC
  16. Junior Community Manager – Fashion Industry Opportunity – ICED Media – New York, NY
  17. Social & Community Manager – Conductor, Inc – New York, NY
  18. Digital Community Manager – Petrol Advertising – Burbank, CA
  19. Community Manager– go2gether – Vancouver, BC
  20. Community& Social Media Manager– PumpUp Inc. – Toronto, ON
  21. Community Manager – Boost Agents Inc. – Toronto, ON
  22. Community Manager – Geocaching – Seattle, WA 98103 (Green Lake – Wallingford area)
  23. Community Manager – E-Line Media – Seattle, WA
  24. Community Manager – heartYN (Love Your Neighbor) – Malibu, CA
  25. Socia Media Manager– OX Agency- Toronto, ON
  26. Community Manager – NCsoft Corporation – Orange County, CA
  27. Community Manager – IPG Mediabrands – Birmingham, MI
  28. Marketing & CommunityManager– Invoke Labs- Vancouver, BC

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals.

Friday Roundup: Almost Summer Edition

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

June is flying by – we’re only eight days away from the official start to Summer and I for one can’t wait. Hillary and I have been plotting fun summer content for the Network and the blog. Tell me – does your community have any special summer traditions or programming plans?

This week on the blog we shared a look at what to do when you might be operating as a community team of one, shared the first part in a two-part series on defining community requirements and posted the recap and archive of last week’s awesome webinar with Ian White from Rackspace. We also hosted a really fun #CommBuild chat this week – I’m excited to share a Storify of the event next week, as well as an interview with some of our favorite twitter chat leaders. Today I’m sharing some of my favorite articles from the week, as well as a handful of new social media and community jobs.

How to Build a Community-Based Support Model: A Webinar with Ian White – In this webinar Ian provides a fascinating look at the culture at Rackspace, shared the guiding principles for their community and lessons learned from their early days, and even gave us a sneak-peek at a new launch.

Social Business is not about technology! – It seems that a majority of social business conversations veer off into a discussion about technology. In a recent white paper titled “Social Business: Patterns in achieving social business success”, IBM defines social business and the benefits as: An organization whose culture and systems encourage networks of people to create business value…

Defining Community Requirements that Scale, Part 1 – Community is subject to the old adage, “if you fail to plan, you plan to fail.” But simply planning isn’t enough. We often discuss that simply building a community is not enough – sadly, the average community is not the Field of Dreams.

Ten Community Management Practices Learned From WoW Leadership – I have tapped into my experiences as a World of Warcraft guild/raid leader to draw parallels to real-life community management.

Does my community need a water cooler? How community managers leverage TheCR Network – One of the greatest challenges for many community managers is a feeling of isolation in their role. We know one internal community manager who is officially part of the IT team at her company – leaving her few colleagues who have a true interest or understanding in the issues she faces on a day to day basis.

Why Asking the Tough Questions Builds Stronger Communities – On May 31, the World Health Organization (WHO) does something that’s not popular with everyone. The WHO and partner organizations across the globe mark World No Tobacco Day. This year, the goal is to convince more nations to raise the tax on cigarettes and other tobacco products.

New social media and community job postings:

  1. Associate Community Manager at KingsIsle Entertainment – Austin, TX
  2. Social Strategist/CommunityManager
  3. Digital CommunityManager at WGBH Educational Foundation – Boston, MA
  4. Community Manager at Canonical Ltd. – Home Based
  5. CommunityManager at Gainor Staffing – New York, NY
  6. Social Media Manager at Darden – Orlando, FL
  7. Senior Community Manager Emerging Products & Services at Autodesk – San Francisco, CA
  8. Social Media Marketing Manager
  9. Social Media Strategist at Analytic Recruiting – Baltimore, MD
  10. Social Media Community Manager at Republic Publishing – UK
  11. Social Media Support Associate at Lyft – San Francisco
  12. Community Manager at PSFK
  13. Social Media Strategist at IBM
  14. Community Manager at Multiple Companies – NYC

That’s it for this week. I hope you have a great weekend – we’ll see you back here on Monday!

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