There is a good chance your online community is busier than ever. With millions of employees working that #suddentlyremote life, brands scrambling to handle service and support requests online, and a lot of people with free time on their hands, online community managers have a lot of work to do, and … [Read more...]
CCC Fun Fact #5: The demise of the lone wolf community manager?
By Ted McEnroe, Head of Research, The Community RoundtableIt's one of the unfortunate clichés of the history of community management - the image of an overworked, isolated, solo practitioner, a lone wolf community manager, working to keep the community moving forward while the rest of the … [Read more...]
Help – I’m a lone wolf community manager!
By Shannon Abram, Relationship Manager at The Community Roundtable.One of the most common frustrations we hear about from community managers is that they feel isolated from the rest of their company. Often, community managers sit on a communications or marketing team, sometimes they even reside … [Read more...]
