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Office Hours with Jerry Green

June 5, 2018 By Shannon Abram

Community manager consultants

As an exclusive member perk, we’re offering a new summer program – Office Hours with Jerry Green. Sign up for a 30-minute chat with Jerry, a Community Strategist with TheCR, and he’ll help you work through your current community challenge. If you were at Connect in Boston last year you probably … [Read more...]

(Roundtable) Jump Up & Jive Meet Up

May 2, 2018 By Shannon Abram

We have a growing group of Jive users who are looking for regular peer support. We have teamed up with TheCR members and Jive users @Keeley Sorokti and @Oonagh McQuarrie to host monthly calls for our members who use Jive. We will meet the first Wednesday of the month to network, share best … [Read more...]

Ensuring Consistent Brand Voice through Community Governance

September 13, 2017 By Shannon Abram

Community case studies

When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I'm looking at you!) that get super fired up about metrics and measurement. … [Read more...]

Community Manager Spotlight Recap: AMA with Becky Scott, iTalent

December 10, 2014 By Shannon Abram

Becky Scott Headshot

By Shannon Abram, Relationship Manager at The Community Roundtable. Last week we hosted our third community manager AMA to great success! In case you missed it we've archived the entire Community Manager Spotlight AMA webinar here - and it's definitely a don't miss listen for community … [Read more...]

CM Spotlight AMA Archive: Patrick Hellen, CloudLock, Inc.

November 5, 2014 By Shannon Abram

Patrick Hellen

By Shannon Abram, Relationship Manager for The Community Roundtable. When we invited Patrick Hellen, the community manager for CloudLock, Inc  to be our October Community Manager Spotlight we knew we were in for a treat. When HE requested the webinar format be an AMA we knew it was ON. In this 30 … [Read more...]

3 Tips for Building Your Community and Social Media Team

August 21, 2014 By Shannon Abram

Sarah Price, Google Glass

This is a guest post from Sarah Price, Community and Social Media Programs Lead for Google Glass and member of TheCR Network.  Managing a community team or hoping to someday? Your community managers, forum reps and social support agents will be the face and voice of your brand. Here are a few … [Read more...]

Recap: Community Manager Spotlight Webinar with Heather Ausmus

April 3, 2014 By Shannon Abram

Webinar

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In March, Jim chatted with Heather Ausmus as part of our ongoing Community Manager Spotlight webinar series. Heather has used the Community Maturity Model in her community work and shared how she has developed a plan … [Read more...]

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