The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Nick Wallander on How Improv Training Helps Community Management

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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Podcast: Conversations with Community Managers – Nick Wallander

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How improv training can improve your community management skills!

Episode #54 features Nick Wallander, Social Media Consultant at Humana.

Join us as we chat with Nick about his journey to community at Humana, how his improv training helps him identify and interact with different community audiences, and more!

nick wallander podcast

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

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Peter Broadley on Effective Community Programs

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Conversations with Community Managers – Peter Broadley

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How to start a running club wherever you go!

Episode #52 features Peter Broadley, Manager, Community Development and Engagement at CSA Group.

Podcast: Conversations with Community Managers – Peter Broadley
Podcast: Conversations with Community Managers – Peter Broadley
Peter + TheCR Connect Run Club

Listen in as we chat about how Peter uses in-person events to drive online participation, how joining a working group has impacted his community and the innate ability of community managers to create meaningful interactions wherever they go. Oh, and if you’re in the Toronto area drop Peter a line and join his co-working group!

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Andrew Mishalove on Migration and Customer Communities

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Andrew Mishalove

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #51 features Andrew Mishalove, Technical Community Manager and Strategist Company at Dell Boomi.

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Listen in as we chat about Andrew’s recent migration to the Salesforce Community Cloud, and how this move has facilitated a comprehensive customer journey solution for their customer community. We also discuss how empathy is a superpower, and learn the story behind the fortune seen below!

 

This podcast was recorded in partnership with Salesforce. To learn more about the Salesforce Community Cloud visit our Vendor Resource Center. 

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

David Domine on a Community of Franchises

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David Domine, Christian Brothers Automotive

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #49 features David Domine, Director of Training at Christian Brothers Automotive. Listen in as we chat about the unique challenges of working with a community of franchises and how best to manage a platform migration. Seriously, David has the best outline for migration planning that we’ve ever seen!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Oonagh McQuarrie on Engagement

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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)oonagh mcquarrie

Episode #48 features Oonagh McQuarrie, Content Creation & Engagement Manager at Massage Envy. Listen in as we chat about the unique challenges of working with a franchisee community, how epic fails lead to great engagement and why enthusiastic plate spinning is an Olympic event every community manager would win the gold in! 

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Subscribe: Spotify | RSS

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Matthew Radford on Executive Engagement

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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #50 features Matthew Radford, Manager, Internal Communications at Ontario Medical Association. 

In this episode, we chat about how to manage community through a re-org, engaging executives, his community wish list, and more!

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Don’t miss the whole series of Conversations with Community Managers featuring community professionals from GM, Sony, Mastercard and more!

available on itunes—-

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Susan Cato, ASPB

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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #49 features Susan Cato, Director, Digital Strategy and Member Services at the American Society of Plant Biologists. 

Susan works with ASPB’s community Plantae.org – their online community for plant science, creating audience-focused content and engaging experiences.

In this episode, we chat about choosing a community platform, how you know it’s time to break up with a platform that isn’t working for you,  creating interactive member experiences and more!

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Subscribe: Spotify | RSS

Don’t miss the whole series of Conversations with Community Managers featuring community professionals from GM, Sony, Mastercard and more!

available on itunes—-

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Matt Schneider, City Dads Group

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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

city dads group

Episode #48 features Matt Schneider, co-founder of the City Dads Group. Matt hosts The Modern Dads Podcast, a monthly show highlighting stories of 21st-century dads and families. In this episode we chat about running a community on Meetup Pro, driving online engagement for real-life meetups and how patience is an underrated superpower.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Don’t miss the whole series of Conversations with Community Managers featuring community professionals from GM, Sony, Mastercard, and more!

available on itunes—-

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Shirlin Hsu, BCG

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podcastWelcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Shirlin Hsu, Global Communities Strategy and Enablement Manager at BCG.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?Shirlin_Tradingcard_Front
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #43 features Shirlin Hsu, Global Communities Strategy and Enablement Manager at BCG. Join us as we chat about how to drive adoption in internal communities, tips for running an advocacy program, and how to set your members up to succeed when interacting with your community.

Check out episode #43 featuring Shirlin Hsu here:

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available on itunes—-

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Renee Vogt, Merck

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podcastWelcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Renee Vogt, VTN Capability Owner at Merck.

Join TheCR’s founder and principal, Jim Storer, and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?Renee Vogt
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #42 features Renee Vogt, VTN Capability Owner at Merck. Join us as we chat about her team’s community purpose framework, how they help community stewards measure the value and health of each community, and how her background in knowledge management has shaped her community approach.

Check out episode #42 featuring Renee Vogt here:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

available on itunes—-

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!