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  • Blog

Kirsten Laaspere on Prioritizing Her Community Career Journey

April 13, 2016 By Jim Storer

podcastWelcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Kirsten Laaspere, Community Manager at Akamai.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #40 features Kirsten Laaspere, Community Manager at Akamai. Join us as we chat about how to prioritize her community career journey, her advice for people who want to break into community management, best practices for launching a social collaboration tool, and more!

Check out episode #40 featuring Kirsten Laaspere here: 

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/ConversationswCommunityManagers_KirstenLaaspere.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

available on itunes—-

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Blog_CTA_Footer_Desktop_Kirsten

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Aaron Buchsbaum on the Rise of the Digital Onbudsman

March 2, 2016 By Jim Storer

community managers podcast - Aaron BuchsbaumWelcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Aaron Buchsbaum, Community Manager at The World Bank.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list, his perspective on the rise of the community manager as a digital ombudsman, and how to engage with reluctant community members.

Check out the podcast featuring Aaron Buchsbaum here: 

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/AaronBauschbaum_ConversationswithCommunityManagers_TheCRPodcast.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

—-

Interested in joining Aaron Buchsbaum as a member of TheCR Network?

Community management is an emerging field. Most of your colleagues likely don’t understand the challenges you face – whether you run an internal or external community.

Being a member of TheCR Network gives you access to the support, information, case studies, research and experts that make you smart and – more importantly – confident in your approach and recommendations. That translates into more support for you and your community program.

TheCR Network gives you 24/7 access to resources and community professionals around the world that have faced the same issues you are addressing – and who will help you find solutions.

TheCR Network helps you scale.

TheCR Network is a powerful network of over 250 community executives from industry-leading brands. We are proud of the company we keep and it represents innovative organizations that have a strategic commitment to community approaches.

By working together, TheCR network members scale themselves, extend their impact, and grow their community programs.

Join the leading community for community professionalsScreen Shot 2015-10-26 at 4.02.27 PM

Ready to join TheCR Network? Sign up for individual and team memberships here.

Interested in an Enterprise Membership? Contact us.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Maximilian Ebnother on Managing Cultural Differences

February 2, 2016 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?Screen Shot 2016-02-01 at 3.52.15 PM
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #38 features Maximilian Ebnother, Enterprise Community Manager at a global technology company. Join us as we chat about the impact of executive engagement, best practices for managing cultural differences worldwide, and how Max got the nickname “The Connector”!

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/ConversationsWithCommunityManagers_MaxEbernother_December2015.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

available on itunes

 About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Hillary Boucher on the Intricacies of Platform Migration

January 12, 2016 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about

  1. What’s your best advice for someone just starting out in Community Management?Hillary Boucher, TheCR Network
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #37 features Hillary Boucher, Director of Networks at The Community Roundtable. Join us as we chat about the intricacies of a platform migration, mentoring a community manager, and how to evolve your community superpower.

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/TheCRPodcast_HillaryBoucher_2015.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Jeff Ross on Building a Community Playbook

November 3, 2015 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be comm
    unity questions…)

Episode #35 features Jeff Ross, Community Manager and Strategist at Humana. Join us as we chat about building a community playbook, how running a successful twitter chat has influenced his community management style and how he maintains a community demeanor half-way between chilled-out and cheerleader.

 

https://www.communityroundtable.com/wp-content/uploads/2015/11/TheCRPodcast_JeffRoss_Nov2015.mp3

—-

Subscribe to “Conversations with Community Managers” on iTunes!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

https://media.blubrry.com/608862/thecr-podcasts.s3.us-east-1.amazonaws.com/TheCRPodcast_JeffRoss_Nov2015.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Charissa Carnall on Interacting with a Global Customer Base

October 7, 2015 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be commCharissa Carnallunity questions…)

Episode #33 features Charissa Carnall, U.S. Community Manager at Western Union. Join us as we chat about how she was a community manager before she knew what one was, how she surprises and delights Western Union community members and the intricacies of interacting with a global customer base.

 

https://www.communityroundtable.com/wp-content/uploads/2015/10/Charissa_TheCRPodcast_September2015.mp3

—-

Subscribe to “Conversations with Community Managers” on iTunes!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

https://media.blubrry.com/608862/communityroundtable.com/wp-content/uploads/2015/10/Charissa_TheCRPodcast_September2015.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Ivonne Smith on Advice for New Community Managers

September 8, 2015 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALLIvonne Smith, Skillsoft be community questions…)

Episode #32 features Ivonne Smith, Global Manager, Client Engagement at Skillsoft. Join us as we  chat with Ivonne about her best advice for new community managers, how can organizations use their communities to enhance their learning programs and speed traps in Arizona…

https://www.communityroundtable.com/wp-content/uploads/2015/09/TheCRPodcast_IvonneSmith_August2015.mp3

—

You can now access every episode of “Conversations with Community Managers” on iTunes!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

https://media.blubrry.com/608862/www.communityroundtable.com/wp-content/uploads/2015/09/TheCRPodcast_IvonneSmith_August2015.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Nicole Fusz on the “Unicorn Metric”

August 27, 2015 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?nicoelfusz
  3. Who has the best recipe for cappuccino angel food cake? (Ok – they might not ALL be community questions…)

Episode #31 features Nicole Fusz, the Community Manager for Premier Farnell/element14. Join us as we chat with Nicole about what she’d change about her community if she had a time machine, how she’s hunting for the “unicorn metric” for her community, and her thoughts on the zombie apocalypse.

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/NicoleFusz_Podcast_TheCR_August2015.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Don’t miss the whole series of Conversations with Community Managers featuring community professionals from GM, Sony, Mastercard and more!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Lori Harrison-Smith on the Challenges of Managing a Diverse and Dispersed Workforce

August 12, 2015 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. Lori Harrison-Smith Project Leader & Enterprise Community Manager at SteelcaseWhat’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #30 features Lori Harrison-Smith, Project Leader & Enterprise Community Manager at Steelcase. Listen in as we chat about the challenges of managing a diverse and dispersed workforce, the power of empathy and a really great recipe for angel food cake!

 

https://www.communityroundtable.com/wp-content/uploads/2015/08/TheCR_Podcast_Lori_Steelcase.mp3

 

Don’t miss the whole series of Conversations with Community Managers featuring community professionals from GM, Sony, Mastercard and more!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

https://media.blubrry.com/608862/communityroundtable.com/wp-content/uploads/2015/08/TheCR_Podcast_Lori_Steelcase.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Patrick Hellen, Part Two on His Community Superpower

July 28, 2015 By Jim Storer

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?Patrick Hellen
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

This is part two of Episode #29, featuring Patrick Hellen, Director of Community and Engagement at Deep Information Services. Listen in as we chat about his community superpower (hint: it’s not humility) and what he learned about community management by growing a sketchy moustache.

 

https://www.communityroundtable.com/wp-content/uploads/2015/07/PatrickHelln_Podcast_June2015_PartTwo.mp3

Don’t miss Part One of our conversation with Patrick.

 

—-

Join the community conversation in our facebook group!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

https://media.blubrry.com/608862/communityroundtable.com/wp-content/uploads/2015/07/PatrickHelln_Podcast_June2015_PartTwo.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

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