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What community metrics are most important to track?

March 24, 2015 By Shannon Abram

By Shannon Abram, Relationship Manager at The Community Roundtable. One of the most daunting tasks for many community managers is dealing with community metrics. A member recently approached us with the following question: "I’m getting started with tracking metrics for my community and looking … [Read more...]

Community Management Best Practices, State of Community Management
community manager, measurement, metrics, SOCM, SOCM 2014

3 Best Practices for Creating Community Rules of Engagement

March 18, 2015 By Shannon Abram

By Shannon Abram, Relationship Manager at The Community Roundtable. Whether you're starting from scratch with a brand new community, or working with a mature community that doesn't have well defined programs and processes defining and managing community rules of engagement can be a struggle. We … [Read more...]

Community Management Best Practices, State of Community Management
Community, community manager, engagement, engagement rules, SOCM, SOCM 2014

Community Management Case Study: The Evolution of a Community Advocacy Program

February 3, 2015 By Shannon Abram

  One of the perks of being a member of TheCR Network is access to fresh community management programming every week. Our community manager, Hillary Boucher, does an amazing job of tracking down interesting and engaging case studies from every stage of the community journey. This past … [Read more...]

Community Case Studies, TheCR Network
community advocacy, leadership, SOCM, SOCM 2014, state of community management

What’s the Big Idea About Community? A Look Back at The State of Community Management 2014

December 4, 2014 By Shannon Abram

Community best practices

By Shannon Abram, Relationship Manager at The Community Roundtable. We can hardly believe that 2014 is coming to a close. It's been a big year here at TheCR - we released our fifth annual State of Community Management report, we launched a brand new research initiative in the Community Manager … [Read more...]

State of Community Management, Uncategorized
community management, fact, SOCM, SOCM 2014

Building a Community Roadmap

November 12, 2014 By Shannon Abram

Building A Community Roadmap eBook

By Shannon Abram, Relationship Manager at The Community Roundtable. We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]

Research, Resources, State of Community Management, Tools
eBook, enterprise hive, research, roadmap, SOCM, SOCM 2014, state of community management, Strategy

SOCM 2014 Fact #7: Do I need a community playbook?

October 16, 2014 By Shannon Abram

Community Playbook

By Shannon Abram, Relationship Manager at The Community Roundtable. If you're just getting started in community management you might find your self asking "why isn't there a how-to manual I can consult?" Of course there are tons of great resources on the internet (from places like CMX Hub, … [Read more...]

Uncategorized
Community Playbook, enterprise hive, fun fact, SOCM, SOCM 2014

Infographic: Drive Success with Basic Executive Coaching

September 22, 2014 By Shannon Abram

This is a guest post by Dennis Shiao, our partner at DNN Software. You can learn more about DNN here.  According to the State of Community Management 2014 report from The Community Roundtable, members are more engaged in communities with executive participation. In fact, communities with … [Read more...]

Community Management Best Practices, State of Community Management
best practices, coaching, DNN, executives, infographic, SOCM, SOCM 2014

SOCM 2014 Community Fact #06 – How can I get lurkers to participate?

September 4, 2014 By Shannon Abram

Lurkers

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. No matter how much strategy building and content planning you do there are still going to be lurkers hanging out in your community, not contributing. The big question is: how do I convert those lurkers into engaged … [Read more...]

Community Management Best Practices, State of Community Management
fun facts, lurkers, SOCM, SOCM 2014

Industry Interview: Vicki Tambellini, Enterprise Hive

July 14, 2014 By Shannon Abram

Vicki - Enterprise Hive

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. As part of our ongoing series of expert interviews we're excited to bring you excerpts from a chat wehad recently with Vicki Tambellini - President and CEO (and Founder!) of Enterprise Hive. Vicki shares some … [Read more...]

State of Community Management
enterprise hive, interviews, SOCM 2014

SOCM 2014 Community Fact #04 – Do I Need a Community Strategy?

July 10, 2014 By Shannon Abram

community strategy

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. You've heard that practice makes perfect, but what about planning? In our State of Community Management 2014 research we found that the foundation of a successful community really is the presence of a well-defined … [Read more...]

Fun Stuff, State of Community Management
fact, SOCM, SOCM 2014, Strategy

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