By Shannon Abram, Relationship Manager at The Community Roundtable.One of the most daunting tasks for many community managers is dealing with community metrics. A member recently approached us with the following question: "I’m getting started with tracking metrics for my community and looking … [Read more...]
3 Best Practices for Creating Community Rules of Engagement
By Shannon Abram, Relationship Manager at The Community Roundtable.Whether you're starting from scratch with a brand new community, or working with a mature community that doesn't have well defined programs and processes defining and managing community rules of engagement can be a struggle. We … [Read more...]
Community Management Case Study: The Evolution of a Community Advocacy Program
One of the perks of being a member of TheCR Network is access to fresh community management programming every week. Our community manager, Hillary Boucher, does an amazing job of tracking down interesting and engaging case studies from every stage of the community journey.This past … [Read more...]
What’s the Big Idea About Community? A Look Back at The State of Community Management 2014
By Shannon Abram, Relationship Manager at The Community Roundtable.We can hardly believe that 2014 is coming to a close. It's been a big year here at TheCR - we released our fifth annual State of Community Management report, we launched a brand new research initiative in the Community Manager … [Read more...]
Building a Community Roadmap
By Shannon Abram, Relationship Manager at The Community Roundtable.We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]
SOCM 2014 Fact #7: Do I need a community playbook?
By Shannon Abram, Relationship Manager at The Community Roundtable.If you're just getting started in community management you might find your self asking "why isn't there a how-to manual I can consult?" Of course there are tons of great resources on the internet (from places like CMX Hub, … [Read more...]
Infographic: Drive Success with Basic Executive Coaching
This is a guest post by Dennis Shiao, our partner at DNN Software. You can learn more about DNN here.According to the State of Community Management 2014 report from The Community Roundtable, members are more engaged in communities with executive participation. In fact, communities with … [Read more...]
SOCM 2014 Community Fact #06 – How can I get lurkers to participate?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.No matter how much strategy building and content planning you do there are still going to be lurkers hanging out in your community, not contributing. The big question is: how do I convert those lurkers into engaged … [Read more...]
Industry Interview: Vicki Tambellini, Enterprise Hive
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.As part of our ongoing series of expert interviews we're excited to bring you excerpts from a chat wehad recently with Vicki Tambellini - President and CEO (and Founder!) of Enterprise Hive. Vicki shares some … [Read more...]
SOCM 2014 Community Fact #04 – Do I Need a Community Strategy?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.You've heard that practice makes perfect, but what about planning? In our State of Community Management 2014 research we found that the foundation of a successful community really is the presence of a well-defined … [Read more...]
