The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Conversations with Community Managers – Patrick Quinn

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When we heard that the Kansas Department of Transportation had an online community we knew we had to speak with them. Rachel reached out to Patrick Quinn and he graciously accepted her invitation to sit and chat with her about what they’re up to. Patrick talked about how the agency uses social media, what they’ve learned in building K-TOC and shares the challenges and opportunities he’s experienced in building a community in the public sector.

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Conversations with Community Managers – Bryan Person

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It’s a little ironic that I’m doing a podcast with Bryan since the first time we met it was to discuss the best practices and lessons learned he’d accumulated in creating podcasts for Monster.com. He taught me everything I needed to know about podcasting, which served me well at SXSWi when Aaron Strout and I recorded 15 interviews in one evening. Ah the memories…

In this interview, Bryan shares what he’s learned working at Monster, building the highly-successful Social Media Breakfast series and with the talented team at LiveWorld.

I love how Bryan answers my question about his time as a community manager at Monster. It sounds like what a lot of community managers are experiencing today – the “tip of the iceberg” effect.

Download the mp3 (19 min/17.5 mb)

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Conversations with Community Managers – Adam Cohen

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I met Adam several years ago at my very first Social Media Breakfast in Boston and was impressed from the start. Whether it’s transforming business with social media and community, staying current with his blog or dissecting the latest Red Sox trade rumors, he’s up to the task.

When we caught up for this podcast Adam shared his thoughts on how companies can best begin making their websites more conversational and how digital agencies like Rosetta are evolving in the face of the new social reality.

What’s your advice for making a web site more conversational? How can big brands evolve from a static web presence to one that engages you?

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Conversations with Community Managers – David Alston

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Rachel and I had a chance to sit down with David Alston from Radian6 last week. I first met David at a Social Media Breakfast in Boston and was inspired by how he looks at the way marketing (and the role of the CMO) is changing as social media and community become more prevalent in business. In this podcast we explored this dynamic and learned how Radian6 helps community managers stay on top of brand conversations across the web. We hope you enjoy it and would love to hear how you see marketing changing in your organization.

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Introducing @TheCR Quick Chat

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While Rachel and I spend a lot of our time working with Community Roundtable members to help them be successful community managers, we also want to make sure some of what we do gives back to folks that aren’t members yet, but still want to stay on top of the latest trends/issues in community management.

With that in mind, we’ve created a podcast series we call @TheCR Quick Chat. This series focuses on issues, ideas and best practices for community managers and social media practitioners. We’re scheduling chats with community managers, analysts and social media consultants with a goal of uncovering nuggets of wisdom each week. We can’t promise they’ll always be quick, but they’ll be full of great insights if you’re interested in community management.

We’re working putting this up on iTunes, but didn’t want to stop us from sharing the conversations we’ve had to date. Subscribe to this blog and we’ll be sure to post an update when we get iTunes set up.

We’re pleased to make our first chat available, recorded recently with Keith Burtis from Best Buy. Keith is the community manager for the recently launched Best Buy Remix, the open API for Best Buy’s product catalog. In this podcast he shares how he got started in community management, how he supports the Remix community, his thoughts on metrics for community managers and more.

Download the mp3 (24 min/21.8 mb)

Future @TheCR Quick Chats:

David Alston (VP – Marketing/Community, Radian6)

Adam Cohen (Partner, Rosetta)

Bryan Person (Founder, Social Media Breakfast & Evangelist, LiveWorld)

Michael Brito (Social Media Evangelist, Intel)

If you’d like us to add you or someone you know to this list, drop us a note or add a comment to this post. Thanks for your support!

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