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Online Community Management Resources

Hi, there! If you're looking for trusted resources to help you excel at your job you've come to the right place. 

We know online community because online community is all we do. We know what a day in the life of a community manager looks like because our team has lived it. We know the challenges you face because our team has been there, and solved the community challenges you’re facing today.

The one thing we know you don't have as a community manager? Unlimited time. Don't bother reinventing the wheel. Use our tools, research, and resources to work smarter, get more done, and help your community thrive.

Latest Podcast

community manager podcast

Conversations with Community Managers – Stewart Mader

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Community 101 | Introduction to Community Models and Frameworks

This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.

Complete this free course in The Academy to receive your certification in Community Models and Frameworks. Learn more or start now.

Online Community Research

Elevating Content & Programs for Community Growth

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Building a Strong Foundation: The Importance of Policies and Governance in Community Management 

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No Question Left Behind: Transforming Community Engagement Through Effective Communication

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Embracing AI and Integration: Trends in Community Technology

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Scalable Self-Service in Online Communities

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The Importance of Framing Community Value for Executive Buy-In

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Nurturing a Thriving Community: Insights from UiPath

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Navigating Community Management Challenges

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Building Connections Through Community: Esri’s Storytelling Initiative

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Driving Engagement and Innovation in the UKG Community: A Strategic Success Story

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Download your free copy of our 15th annual State of Community Management research.

Online Community Case Studies

Heifer International Case Study Online Community

Community Case Study: Heifer International

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Humana online case study

Community Case Study: Humana, Inc.

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Newark element14 Case Study Cover Shadow

Community Case Study: Newark element14

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Community Management Case Study

Community Case Study: Mimecast

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community sentiment

Community Case Study: Improving Community Sentiment

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Community Manager case study

Community Case Study: Carbon Black

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Community case studies

Community Case Study: Aetna

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community case study

Community Case Study: Autodesk

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Community best practices

Resources for the people who build online communities.

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