The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Building a Cost Impact Model for Community Growth

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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. The Esri Community Team uses data-driven models to power community-centric initiatives, and align community efforts with the company's mission, vision, and values. Despite having … [Read more...]

Happy Community Manager Appreciation Day!

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January 27, 2025 is the day (ok, we think every day is the day, but especially today!) to show the community managers in your life some love! You can check out our CMAD gift guide and past gift guides here or tag them on social media channels with #cmad2025. We hope you … [Read more...]

Building Strategic Maturity and Securing Budgets

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Community programs are evolving rapidly (as always!), with organizations increasingly recognizing the importance of having an approved, operational, and measurable strategy (spoiler alert - an approved strategy is one of the criteria for our best-in-class community segment). This shift is evident in … [Read more...]

User Engagement in Support Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]

Hello, Bluesky

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Quick programming note. We've joined bluesky and would love to connect with you there. That other social company, previously known for that funny failwhale was a great community in the early days of The Community Roundtable. We love getting to interact with community people in real time, share … [Read more...]

What’s in a name? Best-in-Class Communities

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Over the years, we've highlight "Best-in-Class" communities in our State of Community Management Research. The Best-in-Class defines a segment of respondents to the State of Community Management 2024 survey that represent a mature, effective online community program. Our reporting directly … [Read more...]

Automation and AI in Online Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #102 features Jessica Langston the Senior Director, Community at Autodesk. Hosts Jim Storer and Shannon Abram chat … [Read more...]