By Shannon Abram, Relationship Manager at The Community Roundtable. This week we had a common theme - getting great advice from expert community practitioners. Fresh off a lively AMA with Minecraft Forum's community manager, we shared best practices for hosting your own AMA. We also took a moment … [Read more...]
Best Practices from TheCR Network: Hosting an Ask Me Anything (AMA)
By Shannon Abram, Relationship Manager at The Community Roundtable. Recently we've caught the AMA (Ask Me Anything) bug. Maybe you've seen our AMA webinars with community managers? Our members are realizing the value of the AMA format for real-time community engagement, and have been sharing best … [Read more...]
Friday Roundup: Using Superheroes to Increase Community Engagement
By Shannon Abram, Relationship Manager at The Community Roundtable. If you had a chance to check out our recently released Community Manager Handbook you already know we are very into the idea of community superheroes right now. Batman and Superman have nothing on some of the amazing community … [Read more...]
Friday Roundup: Facebook, Twitter and Social Media Evolution
By Shannon Abram, Relationship Manager at The Community Roundtable. Sometimes it's easy to forget that connecting via online communities and social media is a new way of communication. LinkedIn was founded in 2003, Facebook in 2004 and Twitter in 2006. Of course there were early … [Read more...]
Friday Roundup: Email Opinions, Collaboration Strategy and Community Communications
By Shannon Abram, Relationship Manager at The Community Roundtable. Quick show of hands: do you consider email to be your friend, or a foe to be vanquished? We've been thinking a lot about the ways we communicate with our communities this week. Yesterday's #ESNchat focused on the very email … [Read more...]
Friday Roundup: Engagement, Measuring Community Success and Superhero’s Superheros
By Shannon Abram, Relationship Manager at The Community Roundtable. This week the themes of engagement and community success kept popping up - both inside and outside the Network. Rachel posted an insightful look at the The Business Model of Engagement, this week's ESNChat focused on tips … [Read more...]
What community metrics are most important to track?
By Shannon Abram, Relationship Manager at The Community Roundtable. One of the most daunting tasks for many community managers is dealing with community metrics. A member recently approached us with the following question: "I’m getting started with tracking metrics for my community and looking for … [Read more...]
3 Best Practices for Creating Community Rules of Engagement
By Shannon Abram, Relationship Manager at The Community Roundtable. Whether you're starting from scratch with a brand new community, or working with a mature community that doesn't have well defined programs and processes defining and managing community rules of engagement can be a struggle. We … [Read more...]
CMSS Stats You Can Use: What’s the Best Way to Network?
By Shannon Abram, Relationship Manager at The Community Roundtable. Community professionals have no shortage of resources to help them grow in their careers. It's an exciting time to work in the community management world. Given the rise in community management, blogs, books and other … [Read more...]
Community Career Profiles: All About Community Strategists
By Shannon Abram, Relationship Manager at The Community Roundtable. Engagement and people skills rank as most important skill set for a successful community strategist, but strategic and business skills were most important to nearly 20 percent of those in this role. Strategists also have the … [Read more...]
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