Depending on your community, you may be heading toward a drop in engagement over the holidays. Community members are busy shopping, cooking, and hosting or attending holiday parties. While communities aligned with these activities may see higher engagement around the holidays, many communities will … [Read more...]
Working in the Social World: Complex Adaptive Systems
Last week I had the honor and fun of keynoting at Defrag. It was my first Defrag conference and I was not entirely sure what to expect aside from knowing it was a forum for deeper thinking about enterprise technologies. I was pleasantly surprised that both presenters and attendees were talking about … [Read more...]
4 Members of TheCR Network Honored in 2012 State of Online Branded Communities Report
This week ComBlu, one of our partners in the community management training program released their annual report on online branded communities. And we are thrilled to see 4 members of TheCR Network called out in this important study, yet we’re not surprised. People who are willing to share their … [Read more...]
How Do You Build A Thriving Community?
By Rachel Happe, Principal and Co-Founder of TheCR No matter what stage your online community is in, there are basics of community management to be followed. It is helpful to go back over them again and again to be sure that you are staying on track. This is probably the reason … [Read more...]
Lessons and Reminders from Hurricane Sandy
We hope this post finds you well, but understand many are still struggling to put the pieces back together after Hurricane Sandy. Along with everyone else, we watched the devastation wrought by Sandy with feelings of sadness, horror and appreciation. Sadness and horror for our friends that were … [Read more...]
A Path to Community Maturity
A few of years ago The Community Roundtable debuted our Community Maturity Model (CMM) in the hopes that it would help members of TheCR Network, our advisory clients and, well, everyone advance the business of their communities. It has been wonderfully received over the years, but we often get … [Read more...]
Lessons on Community Management From an Elementary School
For the past few years I have felt fortunate that my daughter's school is a vibrant community. An especially hard task as we live in an urban setting where kids don't typically go to schools in their neighborhood so the feeling of community that comes naturally from going to school near where you … [Read more...]
Building a Social Community: Tell Me a Story! (Radio)
In case you missed it Rachel Happe was on SAP Radio last week along with Mark Yolton of SAP and Sean O'Driscoll of Ant's Eye View. It was quite a lively discussion and makes for a great listen during your commute or lunch hour. Some of the topics discussed in depth include: - Why communities? - … [Read more...]
That All Important First Year For New Community Members
In a past career I was doula, someone who provides pregnant women with informational, emotional and physical support throughout pregnancy, birth and the post-postpartum period. Translation: I know a lot about keeping moms and babies happy, healthy and engaged during those first few days, weeks and … [Read more...]
Constructively, Positively Social
The online environment is filled with all sorts of people with all sorts of motives and influences. And, unfortunately what's true in real life is even more pronounced online: it's easier to tear things down than to build them up. Frank Eliason, SVP of Social Media for Citibank, is calling for a … [Read more...]
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