The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Getting Down to the Business of Community Research

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The Community Roundtable has always had a two-fold purpose: Help our members who are community and social business leaders be successful, Educate the market about the role of community management. Because of this two-pronged view of our role in the market, research, documentation and public … [Read more...]

Working in the Social World: Complex Adaptive Systems

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Last week I had the honor and fun of keynoting at Defrag. It was my first Defrag conference and I was not entirely sure what to expect aside from knowing it was a forum for deeper thinking about enterprise technologies. I was pleasantly surprised that both presenters and attendees were talking about … [Read more...]

How Do You Build A Thriving Community?

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By Rachel Happe, Principal and Co-Founder of TheCR No matter what stage your online community is in, there are basics of community  management to be followed.  It is helpful to go back over them again and again to be sure that you are staying on track.  This is probably the reason … [Read more...]

Lessons and Reminders from Hurricane Sandy

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We hope this post finds you well, but understand many are still struggling to put the pieces back together after Hurricane Sandy.  Along with everyone else, we watched the devastation wrought by Sandy with feelings of sadness, horror and appreciation.  Sadness and horror for our friends that were … [Read more...]

A Path to Community Maturity

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A few of years ago The Community Roundtable debuted our Community Maturity Model (CMM) in the hopes that it would help members of TheCR Network, our advisory clients and, well, everyone advance the business of their communities.  It has been wonderfully received over the years, but we often get … [Read more...]

Building a Social Community: Tell Me a Story! (Radio)

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In case you missed it Rachel Happe was on SAP Radio last week along with Mark Yolton of SAP and Sean O'Driscoll of Ant's Eye View.  It was quite a lively discussion and makes for a great listen during your commute or lunch hour. Some of the topics discussed in depth include: - Why communities? - … [Read more...]