The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Meet the TheCR Summit: Hacking Culture

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Here at The Community Roundtable we love online connections: watching members swap war stories in TheCR Network, listening in as problems get discussed and resolved on a roundtable call or even the growing comments on a particularly provocative blog post create real and meaningful relationships. … [Read more...]

Inside TheCR Network: Metrics and Measuring

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We are very lucky at The Community Roundtable to have Jillian Bejtlich on our team.  She has a strong background in enterprise communities from her time with Autodesk and great knowledge on metrics and analytics.  Her superpower however is helping people understand that metrics aren't … [Read more...]

Community Maturity Case Study: Rebtel

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As a thank you to those who participated in the 2013 State of Community Management quantitative study we selected 3 participants to receive an in-depth custom community assessment including performance benchmarks and next steps.  Today we have one of those company’s, Rebtel’s, perspective on why … [Read more...]

The Key to Community Success: Behavior Change

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by Rachel Happe, Co-founder of The Community Roundtable I often get asked whether a specific use case is a good candidate for a community approach but to me, I think about it a bit differently. A community approach is a strategic operational choice for achieving almost any organizational goal. For … [Read more...]

This Year’s All-Star Content

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Many of TheCR team are not shy about how much we love baseball.  So as we've hit the mid-point in our favorite sports season, we thought we would see who our website, blog and resources all-stars are this year.  Here is this year's starting line-up voted in by those fans who visit our … [Read more...]

The Journey of Managing Online Communities

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We are very fortunate at The Community Roundtable to meet and help many companies with their online community efforts.  The companies we help are  as varied as are the reasons and times in their community maturity cycle that they seek us out. Some haven't even started formal communities yet, but … [Read more...]

Community Managers on Why Training Makes a Difference

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It's wonderful to see the growth and evolution in the community management space. So many companies are seeing the value of community and the value in services that support community managers. We are humbled by it and as we pass our four year mark supporting community managers we are very excited … [Read more...]

Inside TheCR Network: Putting Faces to Best Practices

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As we continue to advance the business of community we wanted to put faces and voices to some of the data we are collecting for our 2013 State of Community Management report.  Data is great but nothing really beats a more personal take on that data.  Add to that some real world tips that can be … [Read more...]