The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Online Community Success Takes Planning and Patience

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There has been recent discussion in the blogosphere about how some companies are abandoning their blogs. And much of it sounds very familiar and is something we have heard in the online community sphere as well. And it's not surprising.  Many companies aren't quite sure what they are getting into … [Read more...]

2012 SOCM: Moving from Hierarchy to Emergent Community

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The 2012 State of Community Management report has a lot of information in it and at 57 pages it is beefy.  To those of you who have digested the entire document, thank you and nicely done!  But we also know it is a lot to wade through so we will be doing a series of blog posts to better show you the … [Read more...]

Developing The Social Executive

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One of the hardest things that community leaders do is to help executives within their organization understand the value of communities and how to effectively participate themselves. It's not that executives can't learn but they are faced with unique challenges: Booked Solid: Executives have very … [Read more...]

Time for a little community spring cleaning?

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Ah! Spring and the age old tradition of spring cleaning. Throw open those windows, bring in fresh air and dust behind the couch....or rather...the forums. We asked our members how they keep things fresh in their communities, day after day, spring after spring. Here are their answers! What are some … [Read more...]

How To Build A Community From The Ground Up

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We learn so much from our network and enjoy sharing that information.  It is what we do, after all, advance the business of community for everyone in our circle.  Many have come to us asking how to get started, or do we think their community might work, or what they might do better. Here … [Read more...]

Six Risks of Not Having Community Management

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Community management is one of those things that, when working well, often goes unnoticed and unappreciated. It's a bit like that hostess that always has fantastic parties but no one really understands the hard work that went into the party itself. However, when community management is bad or … [Read more...]

Getting Executives to Say Yes to Social

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There are many executives who are curious and interested in this whole social business phenomenon.  They want workers to try it, test it and see what it can do for the business bottom line...but what about participating? That is often where the process slows down or comes to a screeching halt … [Read more...]

Review: Online Community Management for Dummies

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  I was lucky enough to read and review Deborah’s Ng’s book Online Community Management for Dummies. This book is a great go-to resource for both aspiring and practicing community managers and it’s earned a spot on my office bookshelf. Deborah nails it and I recommend this book for a few … [Read more...]

A Need For Social Architecture

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Last week, Mark Bonchek, senior vice president of communities and networks at Sears Holdings, led a roundtable discussion with TheCR Network members on using the principles of network-centric warfare to steer large-scale change in community management. At first glance, it seems like a big leap from … [Read more...]