The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Practicing What We Preach – One Tweet At A Time

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It is always much easier to say than to do and it takes time and regular recalibration to make sure you are doing what you are recommending to others. In the 'social' space particularly, a lot of the recommendations seem like good common sense: be as honest and transparent as possible, listen to … [Read more...]

Wash-Rinse-Repeat

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One of the topics that has come up recently with our members is the topic of building social media and community advocates within their organization.  Some of them are lucky in that they were hired to do community management and therefore have a sponsor above them but some of our members are their … [Read more...]

You might be a community manager if…

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...communications is an integral part of your job ...you work with a dispersed group of constituents ...you are responsible for building & growing relationships That covers a lot of ground - PR/communications, marketing, sales, any management position, HR, product management, knowledge … [Read more...]

A Community? A Network? An Audience?

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We have a lot of semantic issues in the social media/online space.  The term community is particularly problematic because people tend to throw it around for any online group that interacts with content.  The problem for me is that communities are not about content, they are about relationships. … [Read more...]

The Iceberg Effect of Community Management

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Starting The Community Roundtable has been a great way to understand better the day to day issues of community managers in a wide array of organizations. There are a few things that come up somewhat regularly: Community managers are under pressure to justify what they do to peers and bosses … [Read more...]

The Community Maturity Model

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Community management is becoming a lot more common at all sorts of organizations - driven by adoption of people doing more and more online and the social media tools that allow for easy conversation and collaboration. As that happens, however, there is a lot of friction due to lack of standards - … [Read more...]