The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

5 Risks of Having A Community Without Management

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Megan Smith, the community manager at Ovation TV, and I presented this week at the Online Marketing Summit on the fundamentals of community management. It gave me the chance to revisit and refresh my thinking. As part of the exercise, Megan and I identified the most common risks of having a … [Read more...]

10 Community Roundtable Member Predictions for 2011

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While it is probably interesting to make our own predictions about what will happen in community management in 2011, we thought it would be more interesting and realistic to tell you what we heard from Community Roundtable members. We recently chatted with Len Devanna of EMC, Eran Barak of Thomson … [Read more...]

Your Cultural Fingerprint

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I was speaking with Anne McCrossan of Visceral Business last week about socializing business processes and the cultural change management required to bring a more innovative, humane, and personal way of doing business to life.  We were talking about the difficulties in articulating culture that can … [Read more...]

Survey: Assessing Social & Community Maturity

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Over the past year, we've been talking with our clients and members about the Community Maturity Model which lays out a high level framework to help organize how to approach either a discrete social initiative or general social business enablement across an enterprise. When we created the framework … [Read more...]

Managing The Social Ecosystem – A SAP Case Study

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We had the pleasure of having Gail Moody-Byrd, Sr. Director of SAP Global Ecosystem Marketing, join TheCR Network members this week to share how she thinks of the relationship between SAP's core communities, their social media outposts - Twitter, Facebook, YouTube, LinkedIn, Flickr, & … [Read more...]

Using Social Media in Regulated Industries

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This week we had a member call on using social media in regulated industries with guests Mari Anne Snow, CEO of SophiaThink Consulting, and Edward McNicholas, a Partner with Sidley Austin LLP. It's a topic that gets mentioned a lot but rarely gets to specifics so we were thrilled to hear about some … [Read more...]

Tacit Knowledge, Communities, & The Power of Pull

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This week we were fortunate to have John Hagel join our members to discuss his latest book, The Power of Pull.  One of the markers of a good book is that everyone who reads it gets something different out of it and TheCR Network members found a wide variety of topics that sparked their thinking, … [Read more...]