By Rachel Happe, Co-Founder of The Community Roundtable. Through our research, The Community Roundtable has helped organizations of all sizes scope and frame the challenges and opportunities of online communities. It is time for us to do the same for community managers. While the … [Read more...]
Faces of Community Management: Rebecca Braglio, Pet360
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This month's Face of Community Management is TheCR Network member Rebecca Braglio. Rebecca is the Community Engagement Manager at Pet360 and has one of the most interesting paths to community management that I've ever … [Read more...]
The End of DIY Community Management and the Rise of the Community Executive
By Rachel Happe, Co-Founder of The Community Roundtable. The discipline of community management is growing up. For us at The Community Roundtable it's easy to see as the conversations have shifted from how we best execute on day-to-day community challenges to how do we transfer that knowledge and … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - you … [Read more...]
Does my community need a water cooler? How community managers leverage TheCR Network
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. (This is a new series sharing real examples of how different community managers leverage the power of TheCR Network. If you're interested in a specific case study please let us know.) One of the greatest … [Read more...]
Faces of Community Management: Luke Sinclair, Sitrion
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Another month in the books and another chance to share with you a new Faces of Community Management profile. This month we're highlighting Luke Sinclair, Director of Community Management at Sitrion and member of TheCR … [Read more...]
Friday Roundup: Sitrion Roadtrip Edition
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Today I'm settling back in after a week on the road. Rachel and I visited Orlando for Sitrion's Collective 2014. I had a great time and met tons of people who really "get" community. It was wonderful to have … [Read more...]
Webinar Recap: Community Manager Spotlight with Maggie McGary
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last month we were lucky enough to sit down with Maggie McGary, Web & Social Media Administrator at AOTA. Maggie is a community veteran - and has been an active member of The Community Roundtable since our inception … [Read more...]
Friday Roundup: J.Boye Recap Edition
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. We kicked off an exciting May of travel by tagging along with Rachel as she attended the J.Boye Web & Intranet Conference in Philadelphia. Rachel, along with three TheCR Network members, presented at the … [Read more...]
Culture and Community
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. After a month-long love fest highlighting our 5th anniversary and the release of the State of Community Management 2014 we are back to business as usual here on TheCR Blog. This month we're going to take on the idea of … [Read more...]
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