Community Manager Role Archives

Inside TheCR Network: Summer Slowdown for Online Communities

July 18, 2013 By Leanne Chase

It was the last week of June and a discussion started inside TheCR Network on dips in community engagement. The member who started the discussion had a newer community (under 1 year), was seeing a continuing decrease in participation and starting to feel panicky. It's something that is not uncommon, … [Read more...]

Habits of Highly Effective Community Managers

June 17, 2013 By Leanne Chase

We are honored and excited to be filling in tomorrow as the host for #CommBuild Twitter chat (1p Eastern, 1oam Pacific. The topic is taken from a presentation Jim Storer, Joshua Paul and Maggie McGary gave last fall at the ASAE conference entitled "8 Habits of Highly Successful Online Community … [Read more...]

The Power of Change and Why TheCR Network Matters

May 28, 2013 By Rachel Happe

I was obviously an early believe in the power of online communities and networks to generate value for organizations and over the years I have been gratified to see many of my beliefs born out through experience and data. One of the reasons that I always believed communities were so powerful was … [Read more...]

Community In Real Life

April 12, 2013 By Leanne Chase

(Originally published in TheCR News - our monthly newsletter.) We were recently reminded about the power of taking online communities offline through this short video. This is an approach we strive to embrace at TheCR. Why? Create Member Collisions - Our members benefit from interacting … [Read more...]

Community Managers: Voice Concerns, Gather Data, Solve Challenges…Pass It Along

March 12, 2013 By Leanne Chase

Today's post comes from Maria Ogneva, Head of Community at Yammer, Inc. As one of our Advisory Board members for this year's State of Community Management report, Maria is very interested in gathering data to help Yammer with their community efforts but also to help every organization who seeks … [Read more...]

Inside TheCR Network: Thoughts on Scaling Up to Avoid Community Manager Burnout

February 15, 2013 By Leanne Chase

The need to scale came up on two recent TheCR Network roundtable calls. On one Jeremiah Owyang of The Altimeter Group addressed potential causes of burnout as well as suggested the development of an escalation path as a way to scale thus avoiding burnout. Knowing the breadth and depth of experience … [Read more...]

2013 State of Community Management: Proving the Value of Community

February 11, 2013 By Rachel Happe

How many times have you wished you could respond, with data, to the following questions: What is the value of implementing a community strategy? What is the value of a community manager? How long does it take to achieve a critical mass of activity such that the community is … [Read more...]

CMAD Wrapup – Links for Community Managers

January 29, 2013 By Leanne Chase

Wow! Community Manager Appreciation Day sure has come a long way in 4 years! Of course so has the discipline and roles of community management. The amount of conversation, content and celebration from yesterday seemed to hit hyperdrive. It was very hard to keep up and not get knocked over by the … [Read more...]

Appreciating Community Managers – Happy CMAD!

January 28, 2013 By Rachel Happe

When Jeremiah Owyang started Community Manager Appreciation Day (#CMAD) we were one of the first to jump on the bandwagon because community managers often work behind the scenes which means that they sometimes don't get the appreciation they deserve for often very challenging work. In the best of … [Read more...]

We’re Looking Forward to Celebrating Community Manager Appreciation Day With You

January 23, 2013 By Leanne Chase

Next Monday, January 28th is the 4th annual Community Manager Appreciation Day. This day was started by Jeremiah Owyang as a way to recognize and celebrate the efforts of community managers around the world. And we agree. For the many tireless tasks community managers do day in and day out often … [Read more...]