We've written a lot about community management over the past year - and interviewed a lot of amazing community managers - and as often happens with blogs the content gets buried in favor of what's new and hot so we thought we would resurrect those posts that our readers have found most valuable and … [Read more...]
The State of Community Management Webinar
Last week, we presented key findings from our State of Community Management report with Natanya Anderson from Powered. We had an overflow of great questions and so much content it was hard to get everything in so I'm including the slides (the audio recording is here) and my responses to the … [Read more...]
The Commitment Required of Community Members
We talk a lot about what is required to build and sustain communities as organizations and, along with it how to ensure communities produce value. One thing that I haven't heard as much about is the commitment we require from our community members. However, it is impossible to have a productive … [Read more...]
The Fish & The Sharks
Last week was full of fascinating conversations at the Social Media & Community 2.0 Strategies conference and the MarketingProfs B2B Forum and I'm just starting to digest it all but one of the concepts that really hit home for me was Adam Zawel's analogy for community members. He noted that in … [Read more...]
Community Manager Survey by Angela Connor
Angela Connor - also known as @communitygirl on Twitter and the author of 18 Rules of Community Engagement - recently published a Community Manager Survey - available here for $39.99/$49.99 depending on format. In it, she covers questions about how the community management role is defined, how … [Read more...]
Differentiating Between Social Media and Community Management
By Rachel Happe, Principal and Co-Founder of TheCR As someone who works with social media managers and community managers, it seems the line between the two types of positions is not terribly clear - and maybe doesn't need to be - but I think it would be helpful to distinguish between the two. … [Read more...]
The State of Community Management 2010
Community management is emerging as a critical discipline for managing social initiatives. From those focused on marketing, to those focused on support, collaboration, knowledge management, human resource development and innovation, community managers are the glue that hold it all together. Yet, … [Read more...]
Raising Good Communities
I am not the first, nor will I be the last to equate community management to parenting. Connie Bensen made the analogy and recently Simon Phillips wrote a post You Teach What You Accept that got at a similar behavior modeling aspect of community management. It's a very apt analogy and it is a good … [Read more...]
Building and Sustaining Brand Communities
If imitation is the sincerest form of flattery, having a few wicked smart people take what we've done and elaborate on it is... amazing. We are always very impressed with the quality of thinking and communication done by the community management team at Radian6 - led by David Alston & Amber … [Read more...]
The Value of Community Management
Most community managers know that the discipline has worth (i.e. significance) - our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can't grow or evolve. For sponsoring organizations who … [Read more...]
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