The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Introducing TheCR Network Scholarship Program

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Our members tell us that TheCR Network is the best deal in the community industry. For less than $2,000 a year, members have access to our entire content and research library, live and on-demand community training courses, an engaged group of peers and community enthusiasts from around the world, … [Read more...]

Customer Communities Elevate the Customer Experience

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This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments: 1.  … [Read more...]

Priya Parker and The Art of Gathering

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Exciting announcement this morning! Priya Parker, master facilitator, strategic advisor, acclaimed author of The Art of Gathering: How We Meet and Why it Matters and the host of the New York Times podcast, Together Apart will join us at Connect 2020 for a fireside chat! As we thought about how … [Read more...]

Welcome to the 2020 Connect Technology Track

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This is a guest post by Technology Track Chair, Jillian Betjlich. If there was ever a year for technology to demonstrate its reach, 2020 has been that year. Amidst chaos and confusion, technology has been a common denominator allowing us to connect, engage, and collaborate with individuals … [Read more...]

Communities Change How We Work

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The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital … [Read more...]

Mature Communities Power the Customer Experience

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A State of Community Management eBook You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience. Three … [Read more...]

Connect 2020 – Lessons from The WELL

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Note: We've reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. While the world readjusts to the impact of COVID-19 many organizations … [Read more...]

The Crisis of Organizational Communications

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Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes … [Read more...]

Finding Community

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As an educator for more than a decade, I’ve spent most of my professional life trying to understand what makes students work best, together. So, it seemed like a good fit when The Community Roundtable brought me on to help create The State of Community Management report. What I didn’t realize is how … [Read more...]