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Help me convince my boss that watercooler threads are important!

April 20, 2020 By Jim Storer

water cooler

In a world where most offices are suddenly remote, watercooler threads on enterprise social networks/intranets/employee communities, communities of practices, and even social support communities are more valuable than ever. The in-person watercooler is gone for the foreseeable future and no … [Read more...]

Communities Powering Change

April 7, 2020 By Jim Storer

How to transform your organization with Community Management

Organizations around the world are realizing what we already all knew - there is immense power in online communities. How can you use Communities Powering Change to help your organization? Communities programs have the unique ability to empower online collaboration, eliminate operational … [Read more...]

Creating Safe Spaces for Online Learning with C.C. Chapman

April 3, 2020 By Jim Storer

In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Some people have been working online and remotely for years. Others, not … [Read more...]

How Do You Move a Conference Online?

March 31, 2020 By Rachel Happe

How to host a virtual conference

Canceling events is the theme of 2020 so far - and it's made many of us realize just how dependent our businesses are on them. Whether your organization produces workshops and training events, thought leadership and advocacy symposiums, or a huge annual customer event, it's likely that a lot of … [Read more...]

Managing Remote Teams: Ideas and Advice for Thriving Online

March 31, 2020 By Jim Storer

How to manage remote teams

The dramatic spread of COVID-19 changed what life looks like for millions of people - forcing people to evaluate how thriving online can impact their work, school, and personal connections. Colleges and Universities embraced virtual learning. Employers are closing offices and encouraging people … [Read more...]

Crisis Engagement Guidelines

March 25, 2020 By Rachel Happe

Crisis Engagement Guidelines

As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]

Why You Need an Enterprise Community Manager…. STAT

March 19, 2020 By Rachel Happe

Community Managers

In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]

Calculating Community Return on Investment (ROI)

March 18, 2020 By Jim Storer

In this brief, we explore a universal formula for capturing the Return on Investment (ROI) of an engagement behavior at the heart of all successful communities. The Value of an Answer. No matter what your community use case, questions, and answers are its lifeblood. By capturing the value of … [Read more...]

The Value of Communities During the COVID-19 Crisis

March 17, 2020 By Rachel Happe

Communities in a Crisis

Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]

Group Coaching: Digital Engagement and Community Management

March 16, 2020 By Rachel Happe

Digital Coaching

With the Covid-19 crisis growing, in-person events and activities are moving online. For some, this is an easy transition because they've been engaging remotely for years. For many others, this is an abrupt and challenging change because digital channels have been used primarily for outbound … [Read more...]

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