The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Why You Need an Enterprise Community Manager…. STAT

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In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]

Calculating Community Return on Investment (ROI)

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In this brief, we explore a universal formula for capturing the Return on Investment (ROI) of an engagement behavior at the heart of all successful communities. The Value of an Answer. No matter what your community use case, questions, and answers are its lifeblood. By capturing the value of … [Read more...]

The Value of Communities During the COVID-19 Crisis

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Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]

Managing Teams Who Are Suddenly Remote

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The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]

Measuring Networked Leadership

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For many years, I had an uncomfortable relationship with the word 'leadership'. It seemed vague, imprecise and conflated with 'executive', especially in corporate settings. It certainly didn't apply to me. Then I was an executive and I still think of myself as a leader. To me, it felt like the word … [Read more...]

TheCR’s 2020 Research Needs Your Voice. Yes, Again!

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We've been doing the State of Community Management research now for 11 years. That's a long time and every year, the time between each research cycle seems to get shorter - we know it seems like we ask you to participate a lot. But it matters - a lot.I know many people take it one year and not the … [Read more...]

Managing Job-Related Stress: Pets

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Managing job-related stress is important for everyone, but for community managers, in particular, it is especially critical. 50% of community professionals report feeling burnt out by their jobs. If burn-out rates are high, how can you take care of yourself? We asked for advice from 25 … [Read more...]

Managing Job-Related Stress: Meditation

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Managing job-related stress is important for everyone, but for community managers, in particular, it is especially critical. 50% of community professionals report feeling burnt out by their jobs. If burn-out rates are high, how can you make sure to take care of yourself? We asked for advice … [Read more...]