The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
      • Member Advisory Board
    • Community Leadership Awards
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • TheCR Connect
        • TheCR Connect 2022
        • TheCR Connect 2021
      • Customer Community Summit
        • Tech Thursdays 2021
        • Community Solutions Showcase
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Communities Change How We Work

August 27, 2020 By Rachel Happe

CMM_Infographic_Tile

The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital … [Read more...]

The Community Maturity Model™

May 16, 2019 By Rachel Happe

How to improve online engagement

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model™ serves several critical roles. It: Creates … [Read more...]

Community FAQs: Community Maturity Levels

January 18, 2018 By Shannon Abram

how to grow community

We developed the Community Maturity Model (CMM) to help community leaders and their organizations understand,plan for, and assess the performance of their community and social business initiatives. The CMM organizes the issues, associated competencies, and information relevant to community … [Read more...]

Now Open: 2015 State of Community Management Survey

January 28, 2015 By Rachel Happe

Community trends

Yes, it's that time of year again - time to take stock of where our community programs are and what's next. For The Community Roundtable, this is our biggest and most important initiative every year because our shared value with you is to demonstrate the value of community management. We … [Read more...]

Announcing The State of Community Management 2014

April 22, 2014 By Rachel Happe

community trends and best practices

By Rachel Happe, Co-Founder of The Community Roundtable. The fifth annual State of Community Management report is here! A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]

Podcast: Community Retrospective – Part One

April 7, 2014 By Shannon Abram

podcast

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. To celebrate our 5th anniversary I spent an afternoon with our founders, Jim Storer and Rachel Happe at their first office - a corner table at the pub Hugh O'Neills in Malden, MA. Over a few pints of Guinness we … [Read more...]

Measuring the Value of Communities

February 25, 2014 By Shannon Abram

value of a community manager

By Maggie Tunning, Learning and Culture Manager at The Community Roundtable. It’s the last week to take the 2014 State of Community Management survey! Have you shared your community insights? If you work with an online community we would love to hear from you - you can take the survey here … [Read more...]

Building your Community Approach

January 6, 2014 By Shannon Abram

how to build online community

By Shannon DiGregorio, Relationship Manager at The Community Roundtable. Here on The Community Roundtable blog we've decided to try something new for 2014. Each month we'll pick an aspect of community management and tackle it from many angles, providing commentary, resources and expert opinions. … [Read more...]

Announcing the State of Community Management Toolkit

December 11, 2013 By Shannon Abram

By Shannon DiGregorio, Relationship Manager at The Community Roundtable The State of Community Management (SOCM) has been one of our core research platforms and we are excited to announce the availability of The State of Community Management Toolkit, which includes both newly released research … [Read more...]

Call for Research Participants: 2013 State of Community Management

March 6, 2013 By Rachel Happe

Many of TheCR Network members and the organizations we work with struggle with some of the following questions: What is the benefit of a community strategy? When should I expect to see those benefits at a meaningful scale? What difference does community management make? What are the … [Read more...]

  • 1
  • 2
  • Next Page »
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter